B&B HOTEL Lourdes Centre — Hotel in Argelès-Gazost

Outst!.anding experience in Lourdes - relates to very first day - my daughter & self walking towards sanctuary, and really looking forward to so much. I volunteer each year , but my daughter was never there before & at her suggestion we stayed in Ibis. Was v pleased with location for starters and we could go down steps & towards Grotto. However suddenly lady tapped me on shoulder to warn me that my bag open - back pack which I bought for trip. Immediately I knew - I would never leave a back pack open/ Panic set in quickly & I found all my walled, bank cards & mobile phone - so my good sense left me too & I just turned around and back to IBis. Up in my room I did not have a phone , but was too upset & just knew straight to police. With that - knock on door. It was Christophe from reception. He had got a call from a shop - St Joseph's under bridge entering San Michelle gates. My little holder with all my bank cards, details, my mobile, any cash also. So we quickly rushed down there to be handed my wallet & phone. They were such a sweet couple. Cash was taken but thank Our Lady the cards remained. I could not say enough about Christophe & Nathalie. They really cared & I did not need police. So I could only say IBIS staff were wonderful. People is the reason for going back to Lourdes and the bad ones drive everyone away. So I am voting for your staff on...

Needed 1 double bed to sleep with my child. By the time I confirm online, room was gone. My faullt, I delayed.

Called hotel to see other options faster. Only twin beds available= OK no choice, took it, all double rooms were same rate online, no online deals mentioned.

Confirmation email showed higher rate plus triple room. Called hotel, receptionist shamelessly lied: TRI means twin and rates shown online don't include taxes.

If triple room with one double bed and one single, higher rate not an issue. No, only 3 single beds rooms available.

I requested that they pushed the beds together because of shoulder and back injury+ I would be arriving around 11:30 PM with a 4 years old. They said that it was not possible because beds were light and that even my child could push them together.

I said I took the room, hoping to find a more welcoming place and cancel Ibis, but didn't find anything.

Bad-smell and no light in the bathroom. Having tried to turn them on 3 or 4 times, I reported it to the reception only to hear say sarcastically that we were not in Paris where things go faster. We would not have disturbed them had we known that the bulbs took 5-6" to light up.

We'd rather reschedule our trip in order to find a better hotel than stay...

I have travelled all around the world, but the worst experience I ever had. First to start of the rooms were very very small. Especially travelling with a family we could hardly move inside the room. Inside there was not even a fan, none of us where even able to sleep, sweating. The worst experience was when we went for the breakfast.

The server was so rude and pathetic attitude. I am so surprised that one person is more than enough to ruin the entire reputation B&B is trying to create. 3 nights we were there, initially we thought its a bad day we left it. But every single day we were there she was extremely rude to people questions, slamming the doors, throwing the plates, if asked for something we don't know she will start talking rudely in French. Every single day was a very bad start of our day. The worst was when my son asked for water and she shouted at him for pouring water into a bottle.

I would say to anyone who is thinking think twice before staying...