Emmanuel Viet An — Restaurant in Argelès-Gazost

RESTAURANT OWNER, VERY RUDE ! We are a group of 14 people, despite previous booking, were put on 2nd Floor. 2 of us are old, have a problem going up the stairs (one of them just broke her ankle), and requested table on the 1st floor (just for 2 people). There was a small empty available table available on the corner, and the staff gave us that table. The owner instead screamed and made gesture chasing us away from restaurant REPEATEDLY, did not even bother to listen to us or his staff and insisted these two old people to climb the stairs.

He said cannot2 but in the end, there was actually a lift ! So after we went to 2nd floor, had lunch which took so long to come out, and when we wanted to go down, the lift was shut despite the light on, the staff after asking the owner, easily said elevator not working, so the old people had to struggle walking down the stairs. No Empathy.

Choose other restaurants, for that price you can get better food, better service, speedier food coming out & empathy service who appreciate you more as customers.

[A reply to your FALSE Reply]

Thank you for your response, which just proves to other readers how racist, very rude and how you have NO EMPATHY towards your own customers. Mentioning my country, making assumptions about my country (what do you know of my country?) was unnecessary and just shows how unprofessional you are. We have been to France and around the world several times to know the difference between a genuine and Respectful warm welcome vs. blatant disrespect towards your customers. The service we received in your restaurant clearly DOES NOT represent the polite and kind service culture other restaurants in France have provided towards their customers, so do not assume you are the same with them. You are NOT.

You said in your reply that my group are unable to "understand English", which again shows how racist, judgemental, hypocritical and misleading you are:

1. Throughout the whole situation, we were the ones communicating with you in Full English. It was YOU who replied back in shoo-ing hand gestures and screaming in Vietnamese. (4 of us are from Australia! - so don't just assume!)
2. You mentioned how we should at least understand English. I have been writing this review and reply in Full English (that is if you could understand English). So yes, we do understand English and we have been speaking it long enough to know if you were speaking in English or not. Obviously we didn't think to learn Vietnamese on a trip to France!

I would like to remind you that you did not even TRY to communicate with us! When we were trying to find a solution for the 2 eldery (seniors) who could not climb the stairs, YOUR employees were the ones who suggested the mentioned corner small table, as it was EMPTY (Nothing on top of it, just a small two person coffee table). Never once, did we try to take up all the tables on the ground floor. We merely asked for that one corner table YOUR employees suggested to us, so that the two seniors in our group, who were unable to climb the steep stairs, could also eat in your restaurant.

If your employees were the ones who suggested that table then clearly, that table was not reserved! Instead, you decided to scold your employee for having empathy! When we were about to leave, you then showed us there was in fact, a working elevator (which you did not show us before). After we finished eating, and the eldery needed to go down on the lift, all of the sudden, the lift was not in operation?! So the eldery had to go down the steep stairs in pain! Very Cruel and No Empathy.

My review stated nothing but FACTS on what happened during our time in your restaurant. Instead of owning up to your mistakes, you Play Victim, Lie by Completely Changing the Facts and Insult Your Customer, whom your business depends on.

My final advice: Don't be a Lying Hypocrite, especially on a sacred...

This is NOT A HOTEL! This is a restaurant apparently with Vietnamese Cuisine. Food was bloody awful! We ordered Pork Laque, the sliced pork came with rice, the rice was the best part! You seriously can’t screw up on rice! The pork slices were over fried, some of them were downright hard & chewy, came with a mysterious sauce that I have no idea what it is… we had lots of Vietnamese cuisine but we have never encountered that sauce before. At least the shredded veggies salad was fresh. The next dish we had was Bun Cha Hanoi, nothing Hanoi about this dish… it came with rice vermicelli (at least that was cooked right). That bowl of whatever came in pork slices in a very sweet sauce & with 2 pieces of fried meat patties. I think the patties might be pork, the meat had gone bad, the meat had a sour ish smell & taste, I had to spat it out. Service was ok, never came to check on us to find out how the food was, then I would tell them the meat was bad. When we went up to pay, I had to do Goggle translate to French to inform them that the meat patties went bad… the person behind the counter did not looked impressed. However did acknowledged by saying “d’accord” aka alright but no apologies. I have no idea how they are given a 4???!!! Do not eat there, you have...

J'ai récemment dîné au restaurant Emmanuel Viet An à Lourdes et je dois dire que mon expérience a été extrêmement décevante. La nourriture n'était pas authentiquement vietnamienne et le menu était trompeur. J'ai commandé un "Bun Nem Nuong", qui est censé être des vermicelles avec des boulettes de porc grillées servies dans un bol, mais j'ai été surpris de le voir servi sur un plateau et j'ai dû le rouler pour le manger, ce qui est un plat totalement différent, appelé "Nem Nuong Cuon" (rouleaux de printemps au porc grillé). Cela aurait pu être acceptable pour moi, mais le Nem Nuong (porc grillé) était recouvert d'une sorte de sauce aigre-douce, qui n'est pas censée être là, car on le mange normalement avec de la sauce poisson, et la viande elle-même était extrêmement salée, ce qui m'a obligé à boire beaucoup d'eau par la suite. De plus, le plat n'était pas du tout bon et il n'y avait aucune saveur, même la sauce poisson était mal faite. Ce fut ma première et dernière fois de manger ici.

@Emmanuel Viet An: Bonjour, Je souhaite répondre à vos commentaires concernant les avis que j'ai laissés sur Google.

Je comprends votre point de vue selon lequel la plupart de mes avis sont négatifs, et je tiens à reconnaître qu'il est malheureux que j'aie ressenti le besoin d'informer les autres clients de mes expériences négatives. En tant que client, j'ai le droit de partager mes commentaires honnêtes, qu'ils soient positifs ou négatifs. Lorsque j'ai une expérience positive, je suis tout à fait disposé à le partager également.

Je crois en l'importance de fournir des commentaires constructifs pour aider les entreprises à s'améliorer et à offrir de meilleurs services à tous les clients. Mon intention en laissant des avis négatifs n'est pas de nuire à la réputation de votre restaurant, mais plutôt de mettre en lumière les aspects qui pourraient nécessiter une attention particulière et des améliorations.

J'espère que vous pourrez comprendre que mes avis proviennent d'un désir sincère de voir votre restaurant réussir et prospérer. Lorsque les clients se sentent écoutés et appréciés, cela favorise un environnement positif qui profite à tout le monde.

Je vous encourage à considérer mes commentaires comme une opportunité pour identifier les axes d'amélioration et répondre aux préoccupations, ce qui conduira finalement à une meilleure expérience globale pour tous les clients.

Merci d'avoir pris le temps de considérer mon point de vue, et je vous souhaite le meilleur dans vos efforts pour créer une expérience culinaire accueillante et agréable pour tous les...