An honest review from a well travelled frequent reviewer and professional handyman
An attempt at a *four star experience which fails at service, quality and refinement! Clearly rushed to open, compromised on quality and expect people to pay a premium! The hotel and apartments are not finished!
*Main Lobby -
From arrival you'll see the entrance is incomplete, facade revealing insulation and pipework, slab work missing and external lift inoperable. The interior lobby with a huge leak at one end and terrace partially complete.
*Apartment -
If you look past these initial observations and make it to your room/apartment you'll find once again the apartments are lacking. In our apartment the grouting in the bathrooms was a mess, cracked and in some parts and open in others allowing water in. One of the shower screens was being held up with a shim as the hinge had come loose from the wall. One of the mainly sliding doors would not open and close properly due to a misalignment. The skirtings on the walls were warped and damaged rudimentarily screwed back onto the wall. One of the toilet seats was broken. Many marks and patches on the walls. Damage to some of the panelling, And to our surprise a used pair of boxer shorts in the wardrobe and a dirty towel. *REMEMBER THIS IS A HOTEL THAT HAS BEEN OPEN FOR 3 MONTHS you would expect it to be in tip top condition.
Other observations from the room, the layout clearly was changed as the main over table lights are not over the table. They need to add some side lights as you only have the main lights. There is a huge waste of space next to the kitchen where they should have just extended the kitchen as the space for a toaster, two coffee machine and a kettle (with no space in the cupboard to put them away) while trying to cook is impossible, we ended up putting most of it on the floor. More comfortable seating is definitely needed as the apartment was supposed to be for six and the sofa only for three. They should fit some new feet to the dining room chairs as they make a huge nose moving them which can be heard through every floor constantly. The TV did not work with the apps or with video casting as it advertises. The front door has no sound isolation at all, you can hear every noise, door open/close and conversation in the hall at all times! Great when people get back from a night out!
*Spa and Basement Areas -
In the Spa again you'll find missing skirting and huge gaps in the walls. In the boot area the skirtings have already fallen off and the doors are warped (some genius used soft unseasoned wood on the locker doors in a damp environment) And to finished is off the floor was filthy, not cleaned once in our week of stay, so gravel and dirt everywhere.
In general you will find poor finishes around the hotel.
We took a number of these issues to the reception after paying extra to change rooms with a view (which this is not mentioned on any site that you have to pay for a view). The lady on reception barely apologised, wrote some things down and blurted out excuse after excuse (there is no excuse for a poor service that you pay for) she said she would talk to the manager and send up the handyman to fix what they could. **THREE DAYS LATER he appeared, told us a number of things were on manufacturer warranty which he couldn't fix (another sign they are not finished) and eight other apartments had similar issues. He then said he would fix the toilet seat to which he never returned!
On the penultimate day we again had some words with reception to which they had more excuses to say and no compensation or offers to give!
Overall it is a shame these failings exist as the hotel in general is well thought out. The entrance setup and location is really good. They've took the effort to put underground parking in, a well fitted spa, gym, kid area, ski/boot room and toilets. The rooms are well proportioned and well fitted, the view is great and the balcony large. With a little more attention and effort it really would be worth...
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