B&B HOTEL Amnéville-les-Thermes — Hotel in Metz

Roi de Soleil is a superb budget option in this region. It’s in right in the middle of the Amneville entertainment complex, with its own parking outside.||||The room was fairly large (twin beds), although a little bit smelly. There is of course no a/c, and there’s a sign on the window advising to keep it closed lest insects enter the room – so you can choose between hot and stuffy (it was during the day) or airy with a plethora of bugs.||||Room was quite clean but rather old and worn. Lots of wardrobe space, and even a room safe. LCD TV with BBC world, SCART input. Wifi was fast at 7mbps. Nice, big wardrobe. ||||The bathroom was large enough and looked like it had been recently renovated.||||The reception area had some seating, some newspapers, lots of brochures about nearby activities, two large vending machines – and a wonderful touch – a microwave oven for guest use.||||Can definitely recommend the place, although it tends to be full...

I am in front of the hotel already for 30 min, it’s 11pm now. There is no person at the reception at all (ever), only a self check-in machine that doesn’t work. It says the payment was accepted. The machine stopped. The interfone is playing the same message and no one is picking up. The phone number doesn’t work. VERY BAD EXPERIENCE. NEVER AGAIN. 30 min later someone picked up and was not happy that we asked to speak English (let me remind you this is a hotel chain that is supposed to work with tourists). The call dropped while the person said it was checking our details and we had to call again and wait. In the end there was a manager in the hotel that they had to call. To add: they said the issue was the AMEX card but in the end it was charged 3 times on the card and we had to deal with...

We were delayed by traffic, and hotel reception closes at 10, so as specified in the policy we tried to get in touch with them and call at 9pm. but no one replied, only voice mail. ​owner is also rejecting any responsibility.||If you don't accept guest after 10 please write it in the description of the hotel, also its ridiculous there is no way to speak with someone even though reception is supposed to be open (9pm).||||We ended up spending lot of money to sleep in another hotel that kindly accepted us at 10.15pm! (Hotel marso, great hotel btw).||||If you want an hotel where you book a room, pay in advance and end up sleeping in another hotel for more money, hotel roi soleil is for you.||||Bad bad...