SnowWorld Amnéville — Attraction in Metz

NEVER GO HERE. READ REVIEW!

Understand, I paid for an eight hour day. Arrived very early and only stayed for 3 hours before leaving in anger and disappointment.

This will be an in depth review broken down into four sections: 1. Facilities 2. Customer Service 3. Food 4. Slopes.

Facilities The main area is large with four separate sections: 1. Snack Lounge 2. Bier Stub 3. Restaurant 4. Rental/Changing Area.

Snack Lounge While this area looked decent with a wide expanse and seating for around 80-100 people. It only had a few small tables near windows that faced the slopes with seating for four to six people and several smaller huts that each had two tables that sat four to six people as well.

Bier Stub This area was large and well taken care off. Looked like it had the capacity to seat 100-150 people and a dance floor. It faced the parking lot and it’s bar area was not impressive.

Restaurant This area was large and well taken care of. It appeared to seat 100 people and faced out to the longest of the two slopes.

Rental/Changing Area It was expansive and the changing rooms had enough room to bring all of you clothing bags, to include your snowboard, if you wanted too. They did not appear to have been cleaned whatsoever. There was personal item storage that only costed 2 euro for 8 hours. The storage was only 40cm x 40cm x 60cm (L x W x H).

Bathrooms Absolutely disgusting. Looked like they hadn’t been cleaned in forever and some the toilets even had locks on them because they were out of service. Only cold water from the tap and there was not even soap to wash my hands with or paper towels to dry them. There was only an air dryer that barely worked in the corner with stalactites of disgusting grey that hung down from it and pooled up on the floor beneath it.

Overall: 1 (Smelled like rancid throw up throughout the largest area)

Customer Service This was by far the worst customer service I have ever received. Employees flat ignored me with the exception one well dressed waitress who brought me my food and one rental girl who tried her best to help. Everyone else either ignored me or walked past me like I did not even exist. I stood at counter waiting to order food at the only place to order for ten minutes before an employee angrily walked up and took my order. All the attitudes were terrible and I would have fired these people in a heartbeat if I owned this place.

Overall: 1 (except the two young women that put in some effort)

Food Absolutely disgusting. I only ate because I was starving and had pre-purchased items using their website. Everything was cold and barely cooked. Everything looked and tasted like store frozen items. From the pizza, to the burger, to the cappuccino and cake. Prices for that food are outrageous and they don’t even cook it all the way.

Overall: 1 (only redeeming thing was the cappuccino and all the food was terrible)

Slopes Terrible. The amount of rocks were unbelievable. It tore up our boards and did an insane amount of damage to them. One rock was in the slow area and about the size of my fist with a finger length piece sticking of the snow that did a core shot on my board costing around 200 euro to fix. Plus the board will never be the same. It is completely unacceptable to me that this place is allowed to operate like this and take peoples money.

Plus there was absolutely no fun park feature’s. No boxes, no rails, no small jumps … nothing. The same efforts they put into customer service is the same effort they put into maintaining this piste. Absolutely unacceptable.

Overall: 1 (a ton of rocks, zero piste maintenance, zero care by employees)

The company really needs to evaluate this place, throw some money at it, and get its act together. This is unacceptable and i hope that everyone who reads this never comes here. This place needs a rude awakening.

If you decide to come here still after reading this review then rent their equipment and destroy there garbage instead of ruining your own stuff unless you don’t care about...

Un arnaque. Le Snowhall est devenu une arnaque. J'avais l'habitude de passer un peu de temps chaque année au Snowhall et il faut dire que cela a changé du tout au tout, et comme bon nombre de gens ici, ils ne sont pas près de me revoir. Le système de badgeuse a radicalement changé. A peine suis-je arrivé à la caisse que j'apprends avoir déjà perdu de l'argent. Mes 5 cartes sur lesquelles du temps était alloué ne sont plus valides, ni remboursables (et même pas la caution de 4€ par carte). Je vais demander l'avis de UFC Que Choisir et de la DGCCRF sur ce point, car je ne trouve pas normal que l'on change les conditions d'un contrat de manière unilatérale. La gestion du temps. Auparavant, le temps était décompté à partir du moment ou vous rentriez dans l'enceinte glacée, chaussure de ski au pied et prêt à skier. Terminé ! Maintenant, le Snowhall a jugé bon de vous faire payer l'attente à la location et la restitution du matériel, et le temps que vous passez au vestiaire. Bah oui, tiens, tant qu'à faire. Et plus question de carte permettant de stocker du temps. Maintenant, tout doit être consommé le jour même. La propreté. On touche la pour moi à un point plus qu'essentiel. Le Snowhall est maintenant insalubre ! Toilettes bouchées, immondes ou inopérantes, bord de piste avec des gobelets vides, papiers en tout genre, neige grise (oui oui) par endroit. C'est tout simplement inadmissible. La qualité de la neige. Et la, on touche au fond du business. La neige est clairement insuffisante et il est bien évident que le Snowhall fait des économies sur ce point. La ou c'est problématique, c'est qu'il s'agit du fond de commerce: pas de neige, pas client. Allo, allo, Mc Fly ? L'obsolescence du matériel. De la location du matériel au remontées mécaniques, tout est plus ou moins pourri, en mauvais état, pas ou peu entretenu. La remontée principale s’arrête plus que souvent pendant parfois de très très longues minutes, occasionnant un temps d'attente de plus en plus élevé. Pour l'anecdote, 1H après avoir franchi la badgeuse, nous sommes enfin en haut de notre 1ère piste. Et on se rend compte qu'une sangle d'un snow manquait. Obligé de descendre à pied et de refaire la queue pour changer ce truc. La piste débutant. Ça ne doit pas être simple d'apprendre à faire du ski sur une piste de bobsleigh. La piste n'est que verglas, probablement pour les raisons économiques citées ci-dessus. Autre point, le tapis permettant de remonté cette piste est juste une calamité. C'est glissant à mort et impraticable ! L'amabilité et l'implication du personnel. Je ne sais pas comment ces gens sont managés. Je comprends qu'ils doivent en prendre plein la tête toute la journée et que ce ne doit pas être simple de n'afficher qu'un sourire de façade, mais quand même. Y'a t'il un manager dans cette boutique et prend-il ces responsabilité ? Pas sûr.

Bref. Je n'ai trouvé aucun point positif au Snowhall qui s'est largement dégradé depuis l'année dernière. La qualité n'est absolument pas en rapport avec le prix payé. C'est devenu un vrai piège à pigeon. J'habite à côté du snowhall et avais du plaisir à y venir de temps à autre. Maintenant, c'est terminé. Au revoir Snowhall, on en rediscute lors de votre dépôt de bilan dans peu de temps....

I decided to take my kids here to teach them skiing/snowboarding, which was a good choice because it was not crowded at all and there is a nice, mellow bunny hill for beginners. I took advantage of a spring sale with half off tickets which definitely made it worth the hour and a half drive. When the kids needed a break, they played on the sledding hill with sleds which are provided free of charge, and I rode the bigger piste. The snow is not excellent but it's not bad and at least it's not icy. I enjoyed the terrain park which has some jumps and rails. We ate pizza for lunch. Three pizzas and two Fantas cost €45! But I guess that's normal now. The pizza was of a high quality, a good size, and very tasty. Everyone was friendly and helpful to me, even though I speak no french. We all had a pretty good time and I...