Holiday Inn Nice by IHG — Hotel in Nice

Holiday Inn, Nice, is situated in the elegant, tree-lined Boulevard Victor Hugo which is right in the centre of Nice.

As anywhere in Nice, in the front-facing rooms there is a some traffic noise during the day the worst of which is the ubiquitous scooters and bikes, but the windows keep out the noise. In spite of that, it is peaceful during the night and I slept very well every night with the window open. Nice views of the street and over the roofs to the chateau mountain near the port.

Very comfortable bed with a good choice of pillows (ask the Front Desk) and frig, kettle, TV and safe in the room. Rooms had been modernised since my visit last year and are very smart but no drawers for clothes, only shelves and hangers but this is not really a problem.

Staff are very friendly and helpful and all speak excellent English. My confusion over the room wi-fi password was sorted out immediately by the front desk staff who called their IT man who was also excellent. Wi-fi worked perfectly after that.

One of the two guest lifts was intermittently out of order. This has been mentioned by other reviewers but there is another lift beside it and the service lift is only a few feet away so there were no delays due to the lifts. Only room key holders can use the lifts which is a good idea. Fire exits were all well marked and kept clear.

At first, the breakfast buffet was a little chaotic but was sorted out immediately by the lovely lady manager. Plenty of good quality fruit, cheeses, ham, croissants, bread, etc, as well as the cooked stuff. All the breakfast staff were very nice and the breakfast room is very pleasant.

Lunch on the street-side front terrace was very good.

Nice front lobby , very good to meet friends in and a nice bar nearby.

Very convenient as the main shops are literally only 5 or 10 minutes walk away. Seafront is only 5 minutes walk, too. Superb.

Lots of excellent restaurants nearby and a bakery only one minute away in the street beside the hotel.

All in all this is a very convenient and friendly hotel and all the staff were lovely. Nice is always nice and we enjoyed the Holiday Inn....

We were very disappointed with this hotel. We enjoyed our stay in Nice but not this hotel. We were annoyed on a daily basis.

Firstly, it has some good points: a great location, easy walking distance to the centre and the beach. The room was well equipped, a comfortable bed, good blackout curtains, a good nights sleep.

But there was a lot wrong with the hotel...

The hotel advertises a bar and a lounge. The "lounge" is a pair of sofas by the entrance. The bar is small and not well stocked. On our first night we were abruptly asked to leave at 10:30 as they were closing. The only other place available were the chairs outside the hotel. We were told that there was a sign advertising that the bar closed at 10:30. This was a tiny note taped to a door that was easy to miss. On the second night, we went to the bar just after 10pm only to be told it was already shut. The Wifi was very hit and miss. Getting a connection was complex and unreliable, we were given at least 3 different SSIDs, User IDs and passwords to use, sometimes one would work but not another. Sometimes one worked in the room but not in the bar and vice versa. If it worked on one device it didn't work on another. In the room the air conditioning was inadequate. The aircon was unable to cool it to a comfortable temperature. During our four day stay housekeeping didn't reliably restock the room - in particular toilet rolls, as well as shampoo, etc. Breakfast was a small selection, not too bad but sparse, however all the hot items were COLD because none of the warmers were lit. Outside the entrance are trip hazards, the parking barriers when they were down, and lip of the doorway where a carpet hides a step. The hotel advertises a 9th floor terrace but this was not open at any time during our stay. Check-in and check-out was a bit slow but a bit perfunctory.

The reception staff were ok, the bar staff were positively abrupt and rude. The breakfast staff were non-existent.

So all in all, a pretty poor experience. Not what I...

Nice hotel with very nice staff. General manager very hospitable and helpful. Front desk staff extremely helpful and polite.

Unfortunately, they are all let down by a totally chaotic breakfast service. The breakfast food quality is very good but poor layout of the breakfast room means that your food gets cold while everyone gets in each other's way to actually get some. I explained all this to the Food Manageress and she simply blamed all her workers and seemd to think it was all a big joke. They simply had no idea whatsoever how to organise the layout of the food, plates ad cutlery. They even put the toaster against the wall with its knobs jammed against the wall so you could not adjust the heat and they then put all the bread in front of the toaster on a small table so the toaster was impossible to use. When I explained this and rearranged it for them, they immediately put it back to how it was so that nobody could reach the toaster. Nice staff but completely useless. Breakfast cereal is dispensed from glass jars with spouts so small that the cereal cannot actually come out and the same applies to the orange juice dispenser. The bread baguettes are supplied on a wood chopping board but very few guests actually use the towel supplied to hold the bread while they cut it which means that the bread is constantly covered in people's and children's dirty fingerprints. Extremely unhygienic. Hot food and cold food constantly runs out so you have to ask for it and the staff then have to go back to the kitchen to find some which means more delays what is your food gets cold. All these problems are so easily fixed by a little common sense that I do not know why the breakfast is so chaotic .

In contrast to this the rest of the staff are extremely helpful and efficient and it is a very nice hotel to stay at in a very convenient and pleasant...