HOTEL AZUR RIVIERA — Hotel in Nice

The hotel is reasonably well located at the top of Avenue Jean-Médecin, approximately 950 meters (15-minute walk) from the tram stop. However, Rue Assalit itself is dimly lit and feels rather unsafe at night.||||The room I stayed in (102) was functional but cramped, with very little space around the double bed. This made it impossible to close the curtains without tripping over them, and I frequently bumped into the lampshade beside the narrow hanging rail. There are shelves but no drawers. Unlike most hotels with tiled floors, no slippers were provided.||||There is an extensive breakfast offering.||||Unfortunately, the service and overall experience at this hotel were severely lacking.||||The night before my trip, I emailed the hotel with my flight information as a courtesy and stated, “I will let you know if I miss my connection.” I also asked, “Which is the best stop to get off the tram or train from the airport?” and signed off with a polite “Merci beaucoup.” I did not receive a reply.||||On the first morning of my stay, the shower ran hot for a few seconds before turning cold. I also had to shave with cold water. I reported this issue to reception, but as the manager was not on duty, I emailed her directly:||||“Dear Madame Charpentier,||I am staying in your hotel for three nights, commencing last night.||This morning, I took a shower at 8:30 a.m. The water was hot for the first few seconds and then went cold. I also had to shave with cold water. I do not know whether you have an engineering problem or if your hot water tank is insufficient; but I don't think 8:30 a.m. is too late to expect hot water, which is an essential part of hotel accommodation.||I have reported this matter to reception, but I am emailing you because I have been told that you will not be on duty until tomorrow morning.||I trust that you will be able to resolve the issue, and I will expect to be compensated for the inconvenience caused.||I would also like to mention that I sent a message via Booking.com on Monday night providing my flight details and asking for directions to the hotel, but no one replied.”||||On the second morning, the shower was fine, but the water in the bathroom sink was lukewarm at best.||||When I still had not received a reply to my email by 10:30 a.m. on Wednesday, I asked to speak with the manager. What followed was one of the most unprofessional interactions I have ever experienced in nearly 50 years of international travel.||||The manager, Madame Charpentier, was extremely rude and hostile. She denied that there had been any issue with the hot water, accused me of lying, and even claimed that I had arrived in a bad mood due to travel delays (despite the fact that I experienced no delays and made no such comment). Shockingly, she went so far as to accuse me of discriminating against her because she was a woman and even threatened to evict me from the hotel—all because I had raised a legitimate concern about the hot water.||||Throughout this interaction, I remained calm and respectful despite her aggressive tone. It was clear that she had no intention of addressing the issue or compensating me for the inconvenience. Instead, she suggested I find another hotel.||||On the third morning, the shower again ran cold at around 9:15 a.m., and I had to shave with cold water once more. Fearing another confrontation with the belligerent manager, I chose not to report the issue.||||I have nearly 50 years experience of international travel. I have covered almost 500,000 miles across Europe and the Americas in the last 12 years alone, staying in hotels approximately 50 nights per year. I have never encountered a manager as rude, aggressive, and unprofessional as Madame Charpentier, nor have I ever been threatened with eviction for raising a valid complaint.||||If this had been a chain hotel, I would have taken her suggestion to leave and would have escalated the matter to ensure appropriate action was taken against her.||||I initially intended to rate this hotel two stars for its location and breakfast, but the repeated hot water issues and the manager’s appalling behavior have reduced my rating to one star.||||If you choose to stay here, think twice before reporting any issues—you might be...

The hotel is reasonably well located at the top of Ave Jean-Médecin, approx. 950m (15 min walk) from the tram stop. However, Rue Assalit itself is dimly lit and feels rather unsafe at night.

The room I stayed in (102) was functional but cramped, with very little space around the bed. This made it impossible to close the curtains without tripping over them, and I frequently bumped into the lampshade beside the narrow hanging rail. There are shelves but no drawers. The floors are tiled but no slippers were provided.

There is an extensive breakfast but the service and overall experience at this hotel were severely lacking.

The night before my trip, I emailed the hotel with my flight information and said, “I will let you know if I miss my connection.” I also asked, “Which is the best stop to get off the tram or train from the airport?” I signed off with a polite “Merci beaucoup.” I did not receive a reply.

On the first morning, the shower ran hot for a few seconds before turning cold. I also had to shave with cold water. I reported this issue to reception, but as the manager was not on duty, I emailed her directly: “Dear Mme Charpentier, I am staying in your hotel for 3 nights, commencing last night. This morning, I took a shower at 8:30 a.m. The water was hot for the first few seconds and then went cold. I also had to shave with cold water. I do not know whether you have an engineering problem or if your hot water tank is insufficient; but I don't think 8:30 a.m. is too late to expect hot water, which is an essential part of hotel accommodation. I reported this matter to reception, but I am emailing you because I have been told that you will not be on duty until tomorrow morning. I trust that you will be able to resolve the issue, and will compensate me for the inconvenience caused. I would also like to mention that I sent a message via Booking.com on Monday night providing my flight details and asking for directions to the hotel, but no one replied.”

On the second morning, the shower was fine, but the water in the sink was only lukewarm.

When I had not received a reply to my email by 10:30 a.m. on Thursday, I asked to speak with the manager. What followed was one of the most unprofessional interactions I have experienced in nearly 50 years of international travel. Madame Charpentier, was extremely rude and hostile. She denied that there had been any issue with the hot water, accused me of lying, and even claimed that I had arrived in a bad mood due to travel delays (despite the fact that I experienced no delays and made no such comment). Shockingly, she went so far as to accuse me of discriminating against her because she was a woman and even threatened to evict me from the hotel, with no alternative—all because I had raised a legitimate concern about the hot water. Throughout this interaction, I remained calm and respectful despite her aggressive tone. It was clear that she had no intention of addressing the issue or compensating me for the inconvenience. Instead, she suggested I find another hotel. On the third morning, the shower again ran cold at around 9:15 a.m., and I had to shave with cold water again. Fearing another confrontation with the belligerent manager, I chose not to report the issue. There are other reports of fluctuating water temperature.

I have nearly 50 years’ experience of international travel, including almost 500,000 miles in 3 continents in the last 12 years alone. I stay in hotels approximately 50 nights per year. I have never encountered a manager as rude, aggressive, and unprofessional as Madame Charpentier, nor have I ever been threatened with eviction for raising a valid complaint. If this had been a chain hotel, I would have escalated the matter to ensure appropriate action was taken against her. I initially intended to rate this hotel two stars for its location and breakfast, but the repeated hot water issues and the manager’s appalling behaviour have reduced my rating to one star. If you choose to stay here, think twice before reporting any issues—you might be...

I will make a point of returning to Nice in great part to stay here again. Everything about it is good.|Firstly, the staff. We were warmly welcomed by Frederick, a genuinely good, humourous and helpful chap. A very special mention goes to Marina, exceptionally helpful and understanding, and altogether lovely. Cleaning staff were welcoming and friendly too. All staff seemed happy and with always a smile to greet no matter what time of day or night.|The reception area is small but open, fresh and welcoming. Off the reception is a small bar where guests can fill bottles (provided) with sparkling or still water day and night. Comfortable seating can be found here. Beyond this is the breakfast area, clean and bright. Breakfast is fabulous! The choice is immense (for a small hotel especially) well presented and very good. A review I've read here says the croissants are those bought in packets from supermarkets.. Not so! They were freshly baked, crisp and flaky, soft and buttery. The smoked salmon was delicious as were the bacon and eggs, Granola and pane raison. |The coffee and hot chocolate machine was available for guests 24/7 in addition to coffee (pod) and tea making facilities in rooms.|Our room was very comfortable, the mattresse a delight to sleep on and the pillows too. Toiletries were of good quality and replaced as required.|All the above is provided at a very reasonable price.|The area in which the hotel is situated isn't posh but is friendly and safe and, most importantly, withing walking distance of lots of fabulous things including the Old Town, cathedrals, galleries, shops, the train station....|This hotel is THE place to...