Hôtel Lodge In Mis Paris 13 — Hotel in Paris

Satisfied with easyjet staff handled my inquiries about the cancelation and even walked methrough the website process. We were not happy that our flight got canceled but we understand thatsometimes things happen. We got the confirmation for our hotel but our family of 10 got split up to2hotels. We tried to be positive and just try to make the best of the situation. We split up and we checkin. We got the Lodge In. The guy in the reception told us the rooms are not ready yet but should beready in 5 to 10 min this is around 2pm. We sat in the lobby and after 30min he wasn't calling us soi went up to him again and ask in case he forgot about us. He told us not ready yet should be 20 to30min more. At 3pm we finally got our room. We we're supposed to get 2 family room for my parents,brother in law and wife, my husband and son and me. One room my in laws had was ok but our was with2 double bunk beds which i thought would not be safe for my 3year old son so i ask for a differentroom but he said there's no other room available except for 2 twin bed room. We were so tired so wejust took it. He told us that dinner will be at 5:30 courtesy of easyjet. We are not familiar with thearea so we appreciate that easyjet provides food. Went downstairs at 5:30 and was told food is notready and come back at 6:10, came back at 6:10 and was told 7pm. Came back at 7pm and was told,now someone is using the area for briefing and we have to wait. When i ask for how long he said i don'tknow depends on them. We waited until all the people in the room left because it's a glass room we cansee people started leaving the place and this was around 8pm. We sat down and to our surprise we weregiven menu. I was surprised coz i thought they need the conference room because it's a buffer sylekind of food. So i went up to him and ask why didn't he just took our order from the lobby so it couldbe ready sooner. This is when everything went wrong for us and just because finally we're voicing outwere not happy. He said and I'm quoting " Madam the food is ready if you want it you can order if youdon't want to wait you can leave" i finally lost it and told him how can u be so inconsiderate and saythat when we have been patiently waiting for more than 2hours? He said "Madam food is ready andI'm tired so up to you" i told him at least apologized nicely then he said " what do i have to apologizefor? I've got nothing to apologize for..This is when all my family got so fed up and my husband said your service sucks. For some wierdreason he was so defensive and kept saying over and over again that what my husband said was rudeand i asked him how about how your treating us? Do you expect we will say your doing a great job?I'm very very upset because we been trying to be positive all this time because we've been planningthis trip for years and we only have 2days in venice and lost 1day but we still want to enjoy as muchas we can but this guy just ruined everything and all our moods for the day. Sending this to easyjetcoz i thought this is ruining all the hard work your staff is doing to compensate for our canceledflight. I strongly belive mistake will happen but how you rise and correct this issues or mistake will bewhat the customer would remember. Customer can say don't worry whatever happend easyjet will helpyou along the way ... this guy just ruined all the efforts easy jet did. The next morning the staff inthe front desk was the opposite of this guy but before we left around 12 he was there again and stilllooking proud and even when i said bye to the morning staff i kinda glanced at him because he wasthere hoping to see some reaction or something but he still have this smile on his face like he's justhappy we're leaving.Last...

I rarely leave reviews but this Experience was tragic enough for me to go out of my way to write this review and make sure there's action taken.

This review is specifically for your Head Office & CEO / Human Resources attention and future guests who are planning to book at this hotel.There's so many complaints my family and I have but I will list the most notable.1) Check in time is 2PM. We arrived @ 2PM to check in and was told our rooms would be ready in 5-10 minutes. We waiting until 2:30PM to follow up if it was ready yet. He then told us it would be another 20-30 minutes. We had no problem waiting until we finally checked in an hour past @ 3:30PM. Misleading as we wasted an hour and a half of our time as we could've spent it elsewhere since our family's on vacation.2) Complimentary dinner was provided which was available @ 5:30PM. We went downstairs only to be told there was a meeting held in the cafeteria. We asked how long? Word for word he responded: "I'm not sure, it depends on them."As a guest services representative you should let guests be aware of how long it will take rather than to keep them waiting.A second follow up @ 7PM (1.5 hours later), we asked if the cafeteria would be ready he then told us to take a seat in the cafeteria to be served. After this time, we brought some snacks from our luggages as our stomachs began to eat itself from feeling so hungry. By 8PM, we asked if the food was ready. Word for word his response is: "We assumed you didn't want to order since you were eating your snacks on your table." ..We had already waited 2.5 hours to be told you weren't going to at least notify us that dinner was available? Yet you're going to assume that were eating dinner from "small snacks"... What kind of hotel industry customer service is that??3) After waiting 2.5 hours, your guest service representative told us word for word: "Madam, your food is ready if you want to order, then order. If you don't want to wait then Go!"NEVER in my entire life in all my travels have I been told rudely by a guest service rep to "go away if I cannot wait"4) We kindly said to the rep: "At least apologize for misleading us that dinner would be ready @ 5:30PM because we've waiting 2.5 hours."His response, word for word: "I have nothing to apologize for." "I'm tired."We responded: "How can you be tired, it's you're job. We're tired of waiting 2.5 hours on empty stomachs when you mislead us multiple times saying dinner was ready @ 5:30PM." Yes there was a meeting, we waited patiently and now you're going to assume that were not going to order because we're eating snacks? We never left the lobby nor the cafeteria because we were waiting for dinner. We didn't wait to be told: "Oh we assumed you didn't want to order." after that he turned around and helped the next guest completely ignoring us.5) One of our family members said the service offered "sucks" he retaliated saying: "YOU SUCK SIR!"*WHICH EMPLOYEE THIS COMPLAINT IS DIRECTED TO:This is regarding an employee who works in Guest Services. After hearing countless excuses/reasons why they couldn't provide his name:"This is my first shift, I don't know his name" from 3 different employees."I don't speak much English, I don't know what you're asking" when before we asked for his name she was speaking English to us.They all felt hesitant to provide this employee's name as they seemed threatened by providing his name.The best way to describe which employee it was: African/Parisian who was working when we checked in @ 2:00PM and was off at 9:00PM on May 9 (Thursday).Please find out who this was as every employee involved seemed to execute their job well when trying to work together to not give his name. (Seems like their all accomplices as no one tried to suppress...

One employee in guest services was very unprofessional and ruined our stay in lodge in paris. We waited for our rooms for an hour and did not complain and then the same guy informed us food will be ready at 1730. We saw our room which was a family room with 2 bunk beds which was not safe for our child. We requested for another family room and he offered us a single bed room which we accepted since we were tired already from our travel and didnt want to wait any longer. We settled in our room. We were planning to go out and enjoy the night after dinner. We came down at 1730 for our dinner and the same guy in guest services said food is not ready come back around 1810. We came down to the lobby at 1810 and asked the guy if dinner is ready, the same guy who would not give his name said, the kitchen staff is late and he said at 1900 dinner will be served. My wife then asked at 1900 if dinner is ready, the same guy said the dinner room is being used and the guy said I'm not sure how long it will be but it depends on those people. Again we didnt complain and continued to wait. After the meeting was done. We went inside the dinner room and waited to be served our dinner. We waited another 30 minutes for the food. My child was already hungry so I grabbed our snacks for our travel just to feed my child and my family while we waited again for another 20 minutes. At this time was past 2000 and The guy and other staff did not approach us or told us the procedure. I approached Charlie who was another staff mentioned we had to order from the menu for the food. Everyone in our group was not happy by this time how we waited so long for the food and wasted 2hours where we could have ordered food already before. My wife and I approached that same guy in guest services to ask how come we were not told that we had to order our food earlier and totally made us wait the whole time with no help from him. He then told my wife which he stated, "Madam, food is ready if you want you can order, if you dont want you can leave." My wife then said, "how can you say that when we waited for 2hours at least apologize nicely." The same guy replied, "I've got nothing to apologize for. I'm tired!" My wife then replied, "that's your job, maybe your in a wrong kind of job." The same guy would not apologize and continued to be disrespectfull and said, "who are you to tell me what kind of job I should have." By then I was angry of how unprofessional he was towards my wife then I mentioned straight to this guys face, "your customer service sucks and you suck at your job, get a different line of job!" Charlie approached me and apologize on behalf of the other guy and helped us get our food and drinks. We asked all the staff for the guy's name at the guest services. They all replied, "I dont know it's my first day today." As in all of the...