Hôtel Sanso by HappyCulture — Hotel in Paris

I recently had the unfortunate opportunity to stay at Hotel Sanso in Paris, and I must say, it was a complete nightmare from start to finish. I have never encountered such a rude and arrogant receptionist (Noemy was her name) in all my travels. The level of disrespect and incompetence displayed by the hotel staff was truly astounding.

First and foremost, the hotel failed to provide us with the room we specifically requested when making our reservation. It was disheartening to discover that our preferences were completely disregarded, leaving us with an unsuitable room that did not meet our needs. The lack of attention to detail and blatant disregard for customer satisfaction was evident right from the start.

To make matters worse, the receptionist (Noemy) proved to be utterly unhelpful when we requested a second key for the second person in our room. It is standard practice for hotels to provide multiple keys for the convenience of their guests, but apparently, Hotel Sanso believes they are above such trivialities. The receptionist's dismissive and uncooperative attitude further highlighted their arrogance and lack of basic hospitality skills.

The overall demeanor of the staff at Hotel Sanso was nothing short of appalling. The receptionist's rudeness surpassed any level of professionalism one would expect in the hospitality industry. It seemed as though they took pleasure in belittling and frustrating guests, creating an extremely unwelcoming and unpleasant environment.

In conclusion, my stay at Hotel Sanso in Paris was a complete disaster. The receptionist's rudeness and lack of assistance left a lasting negative impression. I strongly advise against choosing this hotel if you value even a modicum of respect and decent customer service. Paris offers a plethora of accommodation options, and I am confident that there are far superior choices that will provide a more pleasant and enjoyable experience...

This hotel is located in the 13th District. We had a triple room with balcony, consisting of a queen bed (feeling more like a full bed) and a single bed. The hotel lobby had a small station for water refilling and coffee and tea, but only during limited hours.

When first entering the hotel room, there was a pungent odor, smelling like sewage that seemed to originate from the bathroom. The room was very stuffy, with the air conditioning broken despite the panel lighting up and making noise when interacted with. There was no air circulation in the room despite the hotel specifying that they had air conditioning. We were able to open the balcony door and a window, but note that there is no screen, as typical with French buildings. Be sure to bring your adapters for the wall outlets, for there are no direct USB connections.

As for the bathroom, we were unable to eradicate the scent even after purchasing two air fresheners, and the smell was ever persistent. The shower had no form of a door, making the water go all over the floor, be prepared to use a majority of the towels for the floor of the bathroom. The shower also didn’t have any shelving to store your shower essentials. The size of the bathroom was more than adequate, however, it was designed poorly. The only shelf/countertop was located above the toilet, not an ideal place for your toiletries and difficult to access. The only towel rod is also located here on the wall. There was a towel hook near the shower, however, it is quite high, just like the towel rod, mirror, and the soap dispenser in the shower. Overall, it’s not the most ideal bathroom. There was plenty of space for the towel rod and countertop elsewhere.

I would not stay in this hotel again, and I wouldn’t recommend...

Dear Management Team at Sanso by HappyCulture,

I hope this message finds you well. I recently stayed at your hotel and wanted to share both some positive feedback and a concern regarding the service.

First, I want to sincerely thank Nacima and the rest of the team for their kindness and support. Nacima, in particular, was always smiling, helpful, and professional. She made our experience much more pleasant.

Unfortunately, I also experienced repeated unhelpful behavior from one of your staff members, Sirine (I believe that is her name). On several occasions, she was unwilling to assist and responded negatively without offering alternatives.

For example: • I asked for a wooden fork and spoon. She quickly said they were not available — but Nacima was able to provide them a few minutes later, which showed that Sirine didn’t make an effort to help. • Another time, I went to use the microwave on the first floor to heat a frozen pizza. I didn’t have a plate and didn’t know that one was needed. Sirine told me I couldn’t use the microwave that way. I politely asked if she could bring me a plate, and she said “no,” even though I believe plates are available in the office. • My mother then asked another staff member, who kindly tried to help and look for a plate — but Sirine returned and said firmly, again, “no, we don’t have,” even though that didn’t appear to be true.

Her tone and attitude felt cold and unwelcoming, especially in contrast to the other staff. This affected our experience during what was otherwise a comfortable stay.

Once again, thank you to Nacima and the rest of the helpful team. I hope this feedback will help improve consistency in customer service for future guests.

Kind...