ibis Styles Reims Centre Cathédrale — Hotel in Reims

The area is beautiful, unfortunately the hotel doesn't appear to cater for the disabled family and the room we stayed in was totally inadequate for myself with limited movement, my wife the carer and my 6ft son. When we questioned about the room as it was meant to be disabled access they said they only have disabled access double rooms and would not swap us into the correct room with the boy in his own room. So I couldn't use the bathroom or shower as it was a 10inch step into the shower with no grab rails! Instead I had to travel down in the lift 2 floors to the lobby and use the disabled toilet there. In the morning we found out the disabled room opposite ours had someone in it for the same night who wasn't even disabled and complained about being given the room as she wasn't disabled! When it came to breakfast I wish I hadn't paid it was terribly understocked and not even that good. Will I stay there again......... NO. NEVER. NOT...

Location is great. Just a few minutes walking to the city centre, you can see the cathedral from the hotel rooms.||But….||Breakfast is really crowded in a small place. I got pushed aside a few times just trying to stand in line for the coffee. ||The airco does not work, it’s not broken they just decide that 19 degrees is the best. You can only turn it on or off. The people behind the frontdesk can’t help with it because management does that. So the only option is to open a window, which means that you sleep with the window of 80x80 cm wide open, there is no latch of some sort on it. Everybody does this so be aware of fighting noises, snoring, street sounds etc. This is not what you expact of an ibis hotel.||There is parking right across the street, it is fenced in and you pay 4,-...

The hotel is very close to the cathedral. The internal parking is very limited, but a parking deposit of 11 EUR/night is charged on arrival. On departure you will be charged for how many nights you have parked in the courtyard. Not once did we... But we always found a free space on the street (especially Rue Libergier). The cost is about 2-4 EUR/night. The hotel is in a busy area, we were lucky because our room overlooked the inner courtyard. Breakfast was very varied and delicious for a 3 star hotel. We arrived home late one night, but the bar has pizzas (heated) which are delicious. The staff at reception are very polite...