Camping Sandaya Val André - 4 Star Campsite — Hotel in Saint-Brieuc

Camping Val Andre is a renovated campsite where you wake up to the sound of seagulls. The site mainly features mobile homes and a few camping pitches. It has a lot of potential if managed well. We booked a camping pitch for our caravan for two weeks. Our Google navigation system took us through the charming village of Pleneuf-Val-Andre. However, the last 500 meters directed us to a steep 25% incline. Fortunately, we missed the exit and continued on a more suitable route for our caravan. Some directional signs would have been helpful. Upon arrival, just after 1 pm, we found the reception closed until 3 pm, which is common in France. The parking lot was too small for a car with a caravan, blocking the entrance. Luckily, we saw the passcode for the gate and, knowing our pitch number, we could enter the campsite and avoid blocking the entrance. Our pitch was surprisingly small, not fitting our caravan and tent. The site mentioned pitches of at least 90m², but ours was about half that size. During other stays at Sandaya, we were notified if our caravan wouldn’t fit. The newly added plant borders, while attractive, made positioning the caravan difficult. It seemed more suitable for a tent. We waited until 3 pm to discuss the issue with the campsite staff, but they offered no solution, stating there were no other pitches available. This was disappointing, especially given Sandaya’s “worry-free” slogan. After a long drive, this really spoiled the start of our holiday. With the help of our caravan mover, we managed to position the caravan, but there was no room left to sit outside. Despite this, we tried to enjoy our holiday. The ANWB, a renowned Dutch company for independent reviews, visited the campsite. They interviewed us and agreed that the pitch size was not up to specification and promised to discuss it. We also filed a complaint with Sandaya. Their response was even more disappointing, claiming the pitch was 100m² and dismissing our complaint. This was not customer-friendly and affected our holiday experience. Given Sandaya’s investment in branding, this is damaging to their reputation. The kids’ club staff were enthusiastic, organizing evening programs and activities for children. However, I expected at least one staff member to speak a language other than French. As a result, the evening programs were mainly attended by French guests, despite the presence of many Dutch, German, and English visitors. The food truck on-site offered food that was not very good. The burger was subpar, though the French fries were decent. For Dutch standards, it opened late at 6:45 pm, despite many Dutch guests. After some waiting, it finally opened around 7:15 pm. The toilet building is brand new but too small for the number of guests, with only five toilets and five showers. However, there was a nice baby care room with a children’s toilet and a luxurious rain shower, which we used twice. It felt like being in a 4-star hotel for a moment. Overall, the campsite facilities are nice, but bring your own toilet paper, expect small pitches, and don’t expect much help...

We had a 4 person Cottage in September 10th-20th. We knew that the camp had no shop or restaurant but also that there were lots of restaurants in town. We were attracted by the on-site swimming pool facility. However, the pool had closed on 30th August and will not open again until 2027. I feel that SANDAYA had a duty to notify us about the lack of swimming pool because they must have known for some time.|ACCESS: We knew the town and beach was only a 1km walk but were unprepared for the 1 in 4 hill leading to the town. We are in our late 70's and reasonably fit but walking up that hill would exhaust many younger people. |Our Cottage was very new, with a nice patio deck area, good kitchen and decent size shower room. |SPACE: We had a major problem with the main bedroom - an 8ft square room, had a 6ft square King-size bed. This made it impossible to dress or undress in the bedroom and we had to shuffle along the 1ft gap at either side of the bed - The bed actually reduced the door entry to just 12 inches! - The photos in the brochure, cleverly hide the real situation. |If you were large enough to need a King-size bed - then you would have a very uncomfortable stay here, as the toilet cubicle is only about 30 inches wide. |SITE LAYOUT: The Cottage units were a little too close together and we had a rowdy group of revellers in a unit near us for one weekend. |Parking was a little tight outside our unit but there were designated parking areas.|BOOKING: with Sandaya was problematic - they state that they will notify us 10 days before the balance payment is due - but they did not. Also, they use a company called SWIKLY to collect a security deposit and again they failed to give the 10 day notice. I had to phone SANDAYA and they said "Just pay at the site". This also...

Camping bien situé à pleneuf, néanmoins un des seuls points positifs.||||Nous avions pris un mobil home 4/6 personnes pour deux et un bébé de 4 mois et notre chat.||||Le mobil home n’était pas très propre pour ne pas dire sale, malgré la pancarte affichant un nettoyage et désinfection par une entreprise (qui n’a pas due être passée depuis qq semaines)||||Les rideaux étaient troués…enfin plutôt éventrés… pour le coup nous avons dû mettre une serviette pour couper la lumière extérieure||||Je passerai sur les poils de la cuvette des toilettes, sur la poussière ambiante. ||||A l’arrivée on nous demande de faire un check-up des ustensiles/objets. ||Dans la foulée nous faisons un retour sur le fait que tout est là mais que certains ustensiles ou assiettes sont sales (j’avais des photos). On m’a répondu « ah ok vous l’avez noté sur la feuille »… c’est tout.||||Je paie la taxe de séjour et la semaine pour la présence du chat (3e par jour).||Nous sommes parti au bout de 4 jours, le camping refuse de me rembourser la taxe de séjour sur les jours où nous ne serons pas là ainsi que les jours d’absence du chat ;) personnellement ce n’est pas grave on parle de quelques euros, mais c’est sur le principe… et nous avons bien compris les principes de ce camping et de ce gérant.||||Pour revenir rapidement ou non… de manière exhaustive je liste ce que nous avons vu :||Rideaux éventrés||Rideau de douche moisi sur 30 cm||Joints non refaits dans le mobil home||Baguettes qui se décollent||Balais qui servent à nettoyer qui sont très sales||Vaisselle sale||||Lors du départ… nous avons tout nettoyé (pour être franc pas autant que dans d’autres locations dans lesquelles nous avons pu séjourné, au vue des prestations vécues durant le séjour) et nous avons bien fait ! Le gérant appelle une personne pour faire le Check up de départ. La personne est arrivée devant le mobil home, nous a dit de l’extérieur « ah ça a l’air propre je ne vais pas rentrer je vais salir » et est reparti. Jamais vu un départ aussi rapide, ceci dit je ne vais pas m’en plaindre… juste ceci montre l’importance qu’ils donnent à leur matériel…||||En bref pour ceux qui ne souhaitent pas tout lire : ||||Pour les points positifs je dirais la proximité du camping avec le centre ville (prévoir des bonnes cuisses pour remonter).||Également la jolie vue sur la manche depuis le camping réservé aux camping car (pas vraiment de vue depuis les mobil home ou les gîtes). L’équipe avait l’air très gentille (et très jeune) et a été très réactive pour le kit bébé par exemple.||||Pour les points à améliorer (si le gérant le souhaite mais j’ai un doute) pour ne pas dire négatif je dirais qu’il n’y a aucun partenariat avec les activités/restaurants/loisirs de la ville. Le camping a l’air d’être un peu laissé a l’abandon… les mobil home pour ceux que nous avons vu sont abimé sur les extérieurs, les rideaux sont éventrés, certains joints ne sont plus présents, des baguettes sont décollées ci et là.||||Si vous avez eu le courage de lire jusqu’ici je ne saurais que vous conseiller de choisir un autre camp pour poser vos affaires même...