Les Regalia Hôtel & Spa — Hotel in Sartène

The good||- As individuals, the staff were kind and considerate.||- Two drinks were comped as a gift for my partners birthday||The Bad:||- Questionable ethics. Hotel seems to have attempted insurance fraud by suggesting we damaged a toilet (picture attached). There were 3 paint chips on the floor under toilet, clearly a result of wear & tear or poor construction, and something we didn’t even notice until they called us to front desk to point it out and ask what happened. They asked my partner if we had hotel insurance, said that the repair (again: paint chipped off from wall) would cost $350, and that “we wouldn’t have to pay, it would just be our insurance company” ||- Design flaws: Majority of room Balconies have very little privacy. Some are just 1-2 floors above hotel pool, others (like ours) look directly into front desk & administrative offices & vise versa. Privacy screens between balconies are also insufficient, you can see your adjacent neighbors. Sinks are retrofitted with mesh screens to prevent things from tumbling into large slit-style drain, and so on. Things you would perhaps expect or tolerate at a 2-3 star hotel, but not 5 star.||- The computer desk chair was broken upon check in. They did quickly replace it upon request.||- Hotel felt over-staffed, to the point of it feeling overbearing as a guest.||- Food/drink pricing was out of line vs. other options in neighborhood (example: Coca Cola = $8 euro)||- There is not much of anything in a 15 minute walking distance from the hotel. Beach is 15-20...

Unsuccessful Attempt for a 5* Hotel Owners invested a lot of money to the buiding and hotel facilities. But not to the service :-( Breakfast - on Sunday very nice arranging cold cuts and cheese, other day nothing. Selection of cheeses - 1 kind, Salmon - 0, Cold cuts - 4 Meals from eggs - terrible, full of oil, school canteen level. Pool - plastic bottles and garbage spent our entire stay at their place. Service next to the pool - drinks 2 days nothing, 3th day appeared QR codes on sudbeds and waiter 2 times a day. Towels service (replacement etc) in the afternoon…. Guests used to go to the spa for towels. Terrible. Beach - very nice for 3* hotel. We payed Beach club Da mare 22 km from hotel with 5* service. Room - facilities and cleaning 5* We were recommended to use an Android tablet in the room for chat with the reception and for finding information about hotel. Information from tablet was - Minibar is replenished once a day for free. In the fridge was however some price list. I sent message with this question for the reception through chat - no answer - and minibar was billed during check-out. Nice experience 😃 Communication with reception through e-mail works very good! 👍🏻 Charging EV - yes, it is free, but you can expect power from 1 to 2 kW per hour 🙈 It takes 3 days to charge our EV. Summary: if you want 5* service for 5* price, try another...

I had such a lovely visit here at this resort. From the moment we came in to check out, the service was outstanding. The room was beautifully designed. When we were gone all day, we would come back and the coffee would be restocked, water put back in to nespresso machine and our beds were made for turn down. We even left for two hours to beach and my robe was even placed back on its hanger and new water bottles. Attention to hospitality was felt. The bartender at night was so nice and made me a special off menu drink. The getleman who would take us to the beach was enthusiastic to share with us life in Corsica. That golf cart ride was very easy to access and you did not have to wait long at all if you want to go to and from the beach. The little coral jewlery that is sold there was even a nice touch, because I knew I could trust it to be good quality. There is a garage for parking and it is well designed. Easy to park and kept clean. The pool is salt water pool. The private area of the beach had more than plenty shade (I am sensitive to direct sunlight). I am very pleased with my stay here and making me feel more than welcomed. Thank you for the...