Hilton Garden Inn Tours Centre — Hotel in Tours

We are Diamond HHonors members, and at times it is difficult finding Hilton properties in France, as there are so few properties there.||That said this is one of the better Hilton hotels in France.||This was our second stay, and the issue we had previously on the first stay was still there, in that the room was too warm for sleeping for us. Even with the AC on cool, the room was 22C to 23C. Yes we do have our own thermometer :o) Without being able to open windows, that for us is too warm.||We opted for a family sized room, which is split down the middle with partial wall. There are two TVs, but you couldn't practically watch both at the same time, as you'd have two competing sources of sound.||Whilst we were a family of four, two adults, and two children, there were only enough toiletries for two people. Not a major problem as we walked to a nearby Monoprix and bought more products.||There was a Nespresso coffee machine in the room, but only one caffeinated pod, the other being decaf. Myself and my Wife both like a coffee when we wake up, so having a few more pods would've been nice.||Final niggle was the matter of no sink in the toilet. It seems to be a French thing, and really seems unsanitary. but I appreciate that they built the hotel that way. I've never come across this in any other country.||Saying that the room was clean, and well presented.||So that's the slight negatives out of the way. Overall we had a very pleasant stay. We stayed on Valentines Day, and we had a nice glass of wine in the restaurant, before taking a walk to the nearby Place Plumereau, a picturesque square surrounded by medieval buildings.||Staff were all very friendly.||Breakfast for a French hotel was very good. Usually it's carb fest of bread, cakes, and cereal. Here was we had scrambled eggs, bacon, sausage, even baked beans, which was all a pleasant surprise.||Parking could be an issue. On our previous stay our Tesla Model 3 was damaged in the nearby underground car park (Indigo), as it was ridiculously tight with steep ramps. So this time we found on street parking.||Tours is a lovely city, and this hotel makes the perfect for exploring on foot.||I'm sure we'll book for a future stay at some point.||As Diamond HHonors, it's always nice when you get something special, and the hotel were kind enough to leave a nice note, and a plate of sweet treats, which was much appreciated.||Thanks...

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. |I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad...

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. |I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad...