Holiday Inn Express Paris - Velizy by IHG — Hotel in Versailles

Holiday INN Express Paris Velizy||||||||The hotel in question is the Holiday INN Express Paris Velizy, located at 51 Avenue de I'Europe Velizy-Villacoublay, France 78140. The hotel's front desk can be reached at 33184731150, and its email is infor@hiexvelizy.com. The guest who made the reservation is Timothy Tuck, and the dates of his stay were from Monday, 25 March 2024, through Friday, 29 March 2024. The total cost of the stay was 571.16 euros.||||||||Timothy has been an IHG member since the 90s and is currently a Platinum Elite Ambassador member. When his wife checked in to the hotel on the night of 24 March, the front desk agent did not offer a room upgrade if one was available. After assigning her a room, the agent walked away without providing any upgrade. When she brought this to his attention, he muttered that he wouldn't offer her an upgrade. ||||||||Timothy contacted IHG's online reservation service that night to report the incident. They assured him that they would look into the matter. However, the next day, when he spoke to the hotel's manager, she claimed that Timothy's wife had indeed received an upgrade, which was not true. She tried to trick Timothy into believing that being on the first floor was an upgrade, which he found insulting. ||||||||Throughout his stays with the IHG brand, Timothy had always been acknowledged for his status and offered a room upgrade if available. If no upgrade was available, he was always informed of this. However, this did not happen in this instance, which is why his wife brought it to the agent's attention in the first place.The location is 51 Avenue de I'Europe Velizy-Villacoublay, France 78140, Hotel Front Desk 33184731150. Email: infor@hiexvelizy.com Guest Name: Timothy Tuck. The dates for the stay were Monday, 25 March 2024, through Friday, 29 March 2024, 571,16 euros.||||||||I've been an IHG member since the 90s; I'm currently a Platinum Elite Ambassador member; my wife checked in to the hotel late on 24 March. The desk person didn't offer a room upgrade if available, so after he assigned her the room, she brought it to his attention that he didn't provide the upgrade. As he walked away, he said under his breath that he wouldn't offer her an upgrade. I contacted IHG online reservation to report the incident that night, and they said they would check into it. The next day, I spoke to MGR, and she informed me that my wife did receive an upgrade, which was not true; she tried tricking me into believing that they have her on the first floor, which is an upgrade, which is an assault on my intelligence. Throughout my stays with the IHG brand the front desk always acknogledge your status and offer a room upgrade if avaialble, if it's not availible they will inform you either way, this didn't happen this is why my wife bought this to...

Holiday INN Express Paris Velizy||||||||The hotel in question is the Holiday INN Express Paris Velizy, located at 51 Avenue de I'Europe Velizy-Villacoublay, France 78140. The hotel's front desk can be reached at 33184731150, and its email is infor@hiexvelizy.com. The guest who made the reservation is Timothy Tuck, and the dates of his stay were from Monday, 25 March 2024, through Friday, 29 March 2024. The total cost of the stay was 571.16 euros.||||||||Timothy has been an IHG member since the 90s and is currently a Platinum Elite Ambassador member. When his wife checked in to the hotel on the night of 24 March, the front desk agent did not offer a room upgrade if one was available. After assigning her a room, the agent walked away without providing any upgrade. When she brought this to his attention, he muttered that he wouldn't offer her an upgrade. ||||||||Timothy contacted IHG's online reservation service that night to report the incident. They assured him that they would look into the matter. However, the next day, when he spoke to the hotel's manager, she claimed that Timothy's wife had indeed received an upgrade, which was not true. She tried to trick Timothy into believing that being on the first floor was an upgrade, which he found insulting. ||||||||Throughout his stays with the IHG brand, Timothy had always been acknowledged for his status and offered a room upgrade if available. If no upgrade was available, he was always informed of this. However, this did not happen in this instance, which is why his wife brought it to the agent's attention in the first place.The location is 51 Avenue de I'Europe Velizy-Villacoublay, France 78140, Hotel Front Desk 33184731150. Email: infor@hiexvelizy.com Guest Name: Timothy Tuck. The dates for the stay were Monday, 25 March 2024, through Friday, 29 March 2024, 571,16 euros.||||||||I've been an IHG member since the 90s; I'm currently a Platinum Elite Ambassador member; my wife checked in to the hotel late on 24 March. The desk person didn't offer a room upgrade if available, so after he assigned her the room, she brought it to his attention that he didn't provide the upgrade. As he walked away, he said under his breath that he wouldn't offer her an upgrade. I contacted IHG online reservation to report the incident that night, and they said they would check into it. The next day, I spoke to MGR, and she informed me that my wife did receive an upgrade, which was not true; she tried tricking me into believing that they have her on the first floor, which is an upgrade, which is an assault on my intelligence. Throughout my stays with the IHG brand the front desk always acknogledge your status and offer a room upgrade if avaialble, if it's not availible they will inform you either way, this didn't happen this is why my wife bought this to...

I am writing to express my extreme dissatisfaction with my recent stay at the Holiday Inn Express Velizy-Villacoublay. On June 3rd, 2025, after checking into my two connected rooms, a smoke detector alarm was triggered by steam from my son's shower. My wife immediately attempted to call the front desk to inform them, but no one answered. A staff member came to my door and asked if I was smoking and I told them it was steam from the shower. To my shock, a hotel-wide evacuation announcement followed. The next day, our room keys were deactivated. I was informed by a staff member named Joe that I was locked out due to "tampering" with the smoke detector, and he demanded a $569.39 "pre-authorization" to regain access to our belongings, which I paid under duress. On June 5th, I spoke with General Manager Florence Audinos. She was dismissive, loud, and publicly accused me of malicious actions that impacted 120 guests, even falsely claiming I had removed the smoke detector. She refused to provide a copy of the report regarding the alleged removal of the smoke detector.This is especially frustrating as I'm a Platinum IHG member of 11 years with no prior issues. Feeling unheard, my family and I sought assistance from the US Embassy on June 6th, who advised us to contact local police as withholding belongings and demanding a fine is against French law. On June 7th, four Velizy-Villacoublay police officers responded. During their call with Florence Audinos, she denied withholding our belongings and continued to falsely accused us of tampering with the smoke detector. I have video evidence from my son clearly showing the smoke detector in place while the evacuation is in progress so how did I tske it down? I am requesting a full investigation, a refund of my 158,000 points for the stay, a refund of the $569.39, and a formal verbal and written apology from Florence Audinos and IHG. The treatment we received was deplorable and turned our dream trip into a nightmare. I have informed the American Embassy and my...