Hotel Matamba — Hotel in Brühl

This is already the second hotel of Phantasialand where I have stayed.|This park - which is my favourite ever - never stops to amaze me!|The hotel is -like the park - perfectly themed.|I also think this is the perfect one for children among the three, since there is a kids swimming pool fullfilled with balls and a kids playrground and trail.||The check-in lady, Karmen, was lovely and she also gave me some suggestions about what not to miss when it came to food to eat in the park (Danke Karmen, the suggestions were great :)!)|When you stay at the hotels they also give you two quick passes for every night that you stay there and thanks to this you can stand in the less (or no) crowded queue to skip the queue line of one of those attractions:Colorado Adventure, Winja's Fear, Winja's Force, Chiapas, Talocan or Maus au Chocolat.|If it is a warm day I suggest you to use this quick pass for Chiapas!||I also loved that in the restaurant Bantu and in the garden there was a little show in the late afternoon with African dancers and it made the atmosphere of the hotel even warmer.||The room was clean and beautiful, with a large bed, a desk and a very large wardrobe.|You will find a bottle of sparkling water on the desk.|The bathroom had a huge shower and you can find a shower/shampoo gel, a hairdryer and every hotel of the park gives you a kit (you can find an elastic for the hair, a q-tip and a nail file in it).||The breakfast at the restaurant Zambesi was also great, with a lot of drinks, gravoury and sweet food.|And of course being Phantasialand Phantasialand the restaurant was also perfectly themed.||The rides open 15 minutes before for hotel guests, so it is a perfect way to be in the queue line of your favourite ride before...

We stayed 11-13th June 2024, two adults and two kids. This hotel is unreal, the decoration is so cool, the beds are soooo comfortable. The breakfast is very good, bbq dinner is good, not your normal bbq it also serves zebra, ostrich and other meats. Our stay was unreal, we had park tickets too, the park is better than Disney in Paris for rides. All tv channels are in german. Hotel is very warm, and immaculately clean. Rooms have everything you need for your stay.||Only issue was with our dry cleaning. We were staying for 3 days. The evening of the first day we brought down clothes to reception to be cleaned and was told they would go the following morning and be back that evening at 6pm. When we went to collect the clothing we were told it was never sent out and we would be given 10% discount for their error. Due to this error we had to spend the evening of the second night going into town and looking for a store that was open to purchase new clothes for 4 people, not something we had planned or budgeted for. Also we had extra wet baggage going home, also not what we had planned on due to luggage weights on the plane. ||On check out the following morning, we discussed with the receptionist on duty our issue from the evening before. She said there had been no notes left on the computer of our issue. So we did not get the discount promised. She offered us a bag of chocolate bits instead. This spoiled our stay along with the pool issue. I had read on other reviews you may use the pools in the sister hotel on site, The Ling Bao, this is not the case anymore. The receptionist informed us it is now only for guests of The Ling...

We stayed for a night in this hotel so we were closer to the airport after our trip round Germany. This hotel has the “wow” factor as soon as you walk in the automatic doors. I love the attention to detail to the reception area to the small play areas. The staff were super friendly and helpful. |We got there early to go into the theme park and we could place our luggage in a locked room until our room was available. |We got free drinks for the kids which was like a mocktail with slice of watermelon on the side of the glass. Kids enjoyed it.||We got a few fast track passes for some of the rides (not all) but the waiting times weren’t that busy (we went on a Tuesday end of August) longest waiting time i seen was 30 minutes. |I payed extra for the theme park view room, glad i did, again, gave it the wow factor. |The kids had a safari tent double bed, we had everything we needed. Bathroom had a great shower (perfect pressure/temp) hairdryer etc. ||There is a car park right next to the hotel and its free parking, you just give your ticket to reception and they give you an exit ticket. ||We had our dinner at the buffet restaurant Zambesi, i think it was 45 euro per adult and 19 euros for kids. Loads of choice and variety. On our night there was a choice of beef fillet steaks or fish cooked to your liking. ||Breakfast again was lovely loads of choice. Kids had their own buffet area which was nice. We went at 8am but by 8.30 it was very busy. Bare that in mind. |We had a fantastic day/night. Wish id booked longer. Would...