Courtyard by Marriott Bremen — Hotel in Bremen

Based on my Experience: Let's talk about those three podium s,desks,counters whatever you want to call them. One is for Elite Members 😎, one is for regular members/guests and one is for members and Elite members because the carpet says so in writing ✍️. Does the staff/managers point you in the right direction or show you where your podium is? Drumroll.....No. Who's in charge of the three counters? 🤔 I couldn't figure it out. I saw one young man working all three counters out of about seven staff members ( I forgot to ask his name). I am an Elite member but didn't feel like one, treated like one or was directed to the Elite counter to receive Elite service. So what's the use of being a member of a specific group. My room was not ready when I arrived and waited 45 minutes patiently I must say and that same young man was taking care of other guests whose rooms were also not ready. We were given a voucher to show their apologies for the delays. My Marriott app didn't work, their system was down so I couldn't use my high technology to get a room key with my cellphone. I requested an upgrade three days out,couldn't get one. Let's talk about my room: Only 220V wall plugs, no cell phone recharge ports available anywhere in the room and not available at the the front counter. The mattress and pillows are awesome. The tub needs more handicap handle bars to prevent an accident from slipping while getting In/Out or walking inside the tub. Let's talk about customer service: A customer asked where is the elevator 🛗 🤔 to go to my room? Staff member responds with 👉 pointing to the elevator location instead of walking the customer to the elevator 🛗, was the staff member busy? No. Was there only one staff member available? No. "1st impressions are lasting Impressions " is not just a phrase it applies to everyday occurrences, interactions and face to face involvement. The cost of staying at hotels is not inexpensive (cheap) and therefore things that I point out are not trivial (don't really matter). Let's talk about breakfast, this time I did get names of staff who "do above and beyond their responsibilities " Adelina and Thomas. Some people have the ability (knack,foresight, skills) demonstrated by both of these excellent waite staff 👏 😀. I warm friendly greeting, escorted to your choice of seating area,asked if you desire coffee ☕️ or water or your favorite drink. They ask for your room number to verify if it's included or self pay. They will escort you around the buffet area and happily answer any questions you have or requests you might desire. The only thing that was missing on the table was a list of made to order items available...i.e pouched eggs, eggs Benedict, omelet etc. Adelina and Thomas have an ability to make you feel as a special customer, limiting the conversations to ensure no one was left unnoticed. Smiles and interactions with the customers are extremely important 1st impressions moments and these two demonstrated it, "In My Opinion". No music,no local flowers,not enough pictures of the hotels history and how wide spread they. I would want to read / see some bragging about "We are number 1". Ok,so to sum it up I slept good,had a great breakfast and got to experience and about My 1st Impressions of the Courtyards by Marriott in Bremen, Germany 🇩🇪 🙃. I almost forgot I got to experience the October Fest activities including the...

Upon check-in, I encountered the first issue. After giving my name, the receptionist insisted that I had only booked for one night, while I had actually reserved two. She insisted it was just one night. So, I took out my phone, opened the Marriott app to show her that it was indeed two nights. As I was doing this, she suddenly said, "Oh, perhaps I should pull up your reservation as well, then I'll see it. Okay. Indeed, it’s two nights." ||This left me quite puzzled, but I kept my questions to myself. ||I went to my assigned room. The hallway on the entire floor had a strong odor, possibly urine, which was very unpleasant. When I opened the door to my room, I was met with a wall of warm, humid air. I turned on the air conditioning, and the display showed that it was 26 degrees Celsius in the room, with what must have been over 90% humidity. I spent a few hours in the city, and when I returned in the evening, the room had cooled down to 25 degrees Celsius (and yes, I had left a card in the slot to keep the AC running while I was out). On the second day, it managed to cool to 23 degrees Celsius. Coupled with the uncomfortable mattress and overly soft pillows, my nights were far from pleasant. ||The next morning, I went to breakfast. I waited patiently at the host stand for someone to attend to me. After a few minutes, an employee finally approached. There was no “Good morning,” no apology for the wait—just a request for my name and room number. My responses were met with a simple “Okay.” ||I chose a table, got some juice and tea, and noticed that the same employee who had checked me in for breakfast was watching me the entire time. I didn’t think much of it, went to the buffet, and then she suddenly approached me again. ||"Room number?" ||I felt a bit insulted but gave her my room number again. ||"Last name?" ||At this point, I felt like I was in a bad movie and simply replied that neither my last name nor the room number had changed since our last interaction. I explicitly pointed out that we had just had this exact conversation. She mumbled something and walked away. ||Only two minutes had passed between the interaction at the host stand and the buffet. There’s no way she could have forgotten that she had just ticked my off the breakfast list, especially since the breakfast room was relatively empty. ||The woman dressed in black on the second day was just as unfriendly, but at least she didn’t subject me to any déjà vu conversations. ||To top it all off: during check-out, it was interesting to observe how an employee could look anywhere but at the guest, even while waving both hands wildly to bid me farewell from the building, still without making eye contact. ||I must be honest; I found my interactions with the staff to be consistently perplexing. Whatever was going on, I have to assume it was intentional, and I found it far from amusing. ||There was only one exception: the blonde bartender whose name I think was Sandra. On the second evening, not only did she remember my drinks, but she also recalled the order in which I had ordered them the night before. She was truly exceptional, and with her, I felt welcome. With everyone...

Upon check-in, I encountered the first issue. After giving my name, the receptionist insisted that I had only booked for one night, while I had actually reserved two. She insisted it was just one night. So, I took out my phone, opened the Marriott app to show her that it was indeed two nights. As I was doing this, she suddenly said, "Oh, perhaps I should pull up your reservation as well, then I'll see it. Okay. Indeed, it’s two nights."

This left me quite puzzled, but I kept my questions to myself.

I went to my assigned room. The hallway on the entire floor had a strong odor, possibly urine, which was very unpleasant. When I opened the door to my room, I was met with a wall of warm, humid air. I turned on the air conditioning, and the display showed that it was 26 degrees Celsius in the room, with what must have been over 90% humidity. I spent a few hours in the city, and when I returned in the evening, the room had cooled down to 25 degrees Celsius (and yes, I had left a card in the slot to keep the AC running while I was out). On the second day, it managed to cool to 23 degrees Celsius. Coupled with the uncomfortable mattress and overly soft pillows, my nights were far from pleasant.

The next morning, I went to breakfast. I waited patiently at the host stand for someone to attend to me. After a few minutes, an employee finally approached. There was no “Good morning,” no apology for the wait—just a request for my name and room number. My responses were met with a simple “Okay.”

I chose a table, got some juice and tea, and noticed that the same employee who had checked me in for breakfast was watching me the entire time. I didn’t think much of it, went to the buffet, and then she suddenly approached me again.

"Room number?"

I felt a bit insulted but gave her my room number again.

"Last name?"

At this point, I felt like I was in a bad movie and simply replied that neither my last name nor the room number had changed since our last interaction. I explicitly pointed out that we had just had this exact conversation. She mumbled something and walked away.

Only two minutes had passed between the interaction at the host stand and the buffet. There’s no way she could have forgotten that she had just ticked my off the breakfast list, especially since the breakfast room was relatively empty.

The woman dressed in black on the second day was just as unfriendly, but at least she didn’t subject me to any déjà vu conversations.

To top it all off: during check-out, it was interesting to observe how an employee could look anywhere but at the guest, even while waving both hands wildly to bid me farewell from the building, still without making eye contact.

I must be honest; I found my interactions with the staff to be consistently perplexing. Whatever was going on, I have to assume it was intentional, and I found it far from amusing.

There was only one exception: the blonde bartender whose name I think was Sandra. On the second evening, not only did she remember my drinks, but she also recalled the order in which I had ordered them the night before. She was truly exceptional, and with her, I felt welcome. With everyone...