Parkhotel Rothof — Hotel in Munich

We had two rooms, one per person, each of us got child-size duvets, they probably didn't even cover half the bed. My bedding was with feathers. Fortunately, the only helpful person at the front desk - an elderly gentleman - found anti-allergy bedding for me and I avoided an asthma attack. There was no access to filtered water not to mention a kettle or coffee maker. My colleague said he froze, his room was very cold and lacked air conditioning. These shortages of basic things in the room were surprising considering the high price for the room. The worst part was the welcome at the hotel. When I arrived, my colleague had already taken his room because he had flown into Munich earlier. The young man at the front desk, after I gave my name, insisted that I had no reservation. He claimed that the reservation number and PIN would give him nothing. He was convinced that he knew better even when I showed him an email from the hotel confirming a reservation for two rooms for two people. This person insisted that my name was not in the database, when meanwhile later my colleague told me that the wifi in his room worked after entering the room number and my last name... I wonder if this was influenced by the fact that my colleague had a German-sounding surname? We came to an important event, where we were making photo and video reportage, we could not be late. As a result of prolonged discussions at my check-in, I had only 20 minutes to unpack and arrived at the event at the last minute, which was very stressful. I did not receive any notice in advance that I would have to pay 10% of the amount for my stay upon departure. It was not a large amount, but we were in a hurry to have breakfast before a colleague's flight and the paperwork was prolonged despite the fact that there were 3 people at the reception desk at the time. Evidently 2 of those 3 people at the front desk had trouble communicating fluently in English. A colleague wanted to return his room around 8:00, I planned to stay until noon, but since he got the room assigned to my name and I got the room that was assigned to him, we wasted time making sure that when he returned the room card/key on I could still go back to my room. No one asked me which details to invoice. So even though I paid for both rooms, one invoice was with the name of my colleague. Before leaving, I had to ask for corrected invoices. The politeness of the people at the front desk was quite forced and artificial. Not only me, but also my colleague did not feel comfortable in the hotel because of the atmosphere created by the staff. Yes, it was nice that we got welcome drinks, but I would have preferred unlimited drinking water (tap water tasted really bad). I have the impression that this hotel has great ambitions to be a luxury place, but forgets to meet the basic needs to ensure the comfort...

I would NOT recommend due to their customer service. I made my reservation a few weeks ahead of time on booking.com. I booked 2 rooms for 2 nights. Unexpectedly I had to cancel 2 days before because there was a strike going on by the trade union at all 7 German airports and all flights were cancelled (including mine). I tried to rebook travel anywhere I could was unsuccessful since everything was shut down. Through booking.com, I requested to have the cancellation fee waived (50% of the rate) because this was totally out of our control. ||Every time I called the front desk agent told me that a manager needed to approve the waived fee and one agent even told me that "it would get taken care of". After several requests, I was finally able to speak to a manager. She told me that it was booking.com policy to charge the fee. I had spoken to booking.com several times who told me it was up to the hotel to waive it. ||||Even though I was told it would be handled and refunded since it was a unique scenario and out of our control, the managers never contacted me to return the fees. Because of this scenario, I DO NOT recommend this hotel and when I go to Munich I will not be...

A truly wonderful hotel. Everything was amazing, this is one of the best hotel in Bavaria. I booked the hotel on line after having been in touch with one of the receptionists by phone. The communication was outstanding, I felt I got all the information I needed during the booking process. The staff was helpful and friendly. I arrived early in the morning coming from the airport and I went to the city for two meetings. I got a nice cup of coffee, they offered to take my luggage to the room once that was ready and I was offered an upgraded room with a park view. Breakfast was one of the best I've ever had. The fitness facilities are state of the art, the hotel is connected to a proper gym/fitness club in Munich. The room was beautifully and tastefully decorated. I had an early start after two nights of staying at Rothof and I was welcomed and greeted in the morning by yet another friendly member of staff who made me a cup of coffee and made sure I didn't leave without my take away breakfast. Great experience,...