The Westin Grand Munich — Hotel in Munich

Well, there is a saying you get what you pay for. In this particular case I got a lot for the money paid.

Smile is the best thing you can do with your face is another saying

....seems that the staff at the Westin live by that motto ...check in, restaurant, house keeping, GRM, I have not met a single person who was not friendly or in a good mood.

Arrival:

Being it by car or subway (10 min from the main station U4 to Arabellapark) the hotel can be reached hassle free.

The arrangement of the parking spots in the parking garage is a bit strange, allocated for two cars, but in reality/ spacewise you can only fit one in certain spots, but since there were plenty of spots available, not really an issue.

First impressions of the lobby area, fancy and quite nice. Check in a breeze, was greeted by a nice gentleman and got my room keys to the 17th floor!

Room:

(Executive club room) Liked the decor of the room, decent size, for a weekend absolutely sufficient. Clean, bright and modern style!

Heavenly bed at Westin....mattresses and sleep comfort at hotels can be an issue. Not at the Westin in Munich.

A super comfy mattress made me sleep like a baby! Loved it!

Made a request to get two separate blankets, instead of one.

Request was executed immediately.

The only problem, summer blankets were brought up to the room, anyway later that day I went down to the front desk again and Nina at the front desk took care of it with a smile!

Breakfast and Dinner at the club lounge:

Situated on the same level as the lobby, breakfast is plenty with eggs to order, pancakes, cold cuts, fresh juices / fruits, croissants etc...way too much to try everything! Tasty and high quality food!

One drawback, The club lounge was quite crowded during the breakfast hours, since there is no separation between club lounge guest / platinum members and normal guests.

During the evening hours / dinner the club lounge is only available for platinum members and guest who have it included in their room rate. Feels a lot quieter and exclusive!

Having been to a lot of SPG properties around the globe, being it China, the US etc...I tend to understand the concept and the idea about the breakfast option, (only one area to serve breakfast) but definitely prefer the evening set up!

Dinner almost as good as breakfast, lots of warm dishes to choose from.

Excellent selection and tasty as well. This club lounge is in my personal top 3.

Spa / Pool

On the lower level.

Nice set up and relaxed atmosphere, decent size pool with a water depth of about 4 feet. Water temperature 2-3 degrees warmer would have been perfect!

Conclusion:

If your travel brings you to the Munich area and you are looking for a high quality hotel, where people serve you with a smile the Westin is worth to be looked at. Pet friendly in general but pets are not allowed in the club lounge / restaurants.

Btw Emirates staff use this as a crew hotel and during last weekend, the soccer club Bayern Leverkusen stayed there as well!

All in all a...

Booked a mini weekend break in Munich for Easter. Having had stayed in other Westin hotels we had high expectations. ||Firstly we got a great rate for 2 rooms for our family of 4, the hotel also took the request to have co joined rooms and that was great. ||Upon arrival we had a good check in experience. The rooms themselves were spacious and well equipped. The Air con was not operational but for this time of the year this seems standard in Europe for environmental reasons. The rooms could do with some updating, for example USB ports, Bigger TVs and Smart TVs with internet apps etc ||Coffee and tea was provided in the rooms, Bathrooms were very nice. Beds comfortable.||Swimming pool and gym both great, clean and functional.||Hotel a bit far from town, but Ubers were available as was a tram with easy access.||Why did we therefore give this place a 3 star rating?||Well here it goes.||Staff were friendly but impersonal, we were just another bunch of clients, no one really tried to help with any issues that came to a solution which worked.||We no longer book inclusive breakfast deals as we find that stressful, so we like to decide the night before. In this instance, we knew we would like to book breakfast for the Easter Sunday, so we asked the reception if there was a better breakfast rate when checking in, we were told yes, and that it was 9 EUR cheaper per person, so 36 EUR for the family. However, the advance would be taken for the whole 2 day stay and not the 1 day only as we wished ? which is frankly ridiculous, if I had booked 2 single night stays then they would allow me. Anyway it is all too beurocratic for me, and we skipped the breakfast and went elsewhere in town.||The room keys take a while to operate the lifts||They have a unmanned mini shop attached to the reception where we bought goods which were almost at expiry date and had gone off. The initial reaction from the reception staff was that the outlet does not belong to the hotel and we should pay again and buy another product (which already were overpriced). Then after a conversation another staff member advised that we could take another product for the same price. ||The parking underneath the hotel, which is safe and secure and spacious costs 30 EUR per day. Once again, any other hotel would take a single stay day to be from check in to check out- not here. They charged us for 2 days and 2 hours.(which in my view is very petty minded)||Lastly I paid for my parking the night before departure so I could make a quick exit. This was thwarted by the exit ticket not working at the barriers . I was forced to reverse out my car, re park it, go to reception wait in a so called queue which changed every 5 minutes from a single to multiple queues (no one supervising the situation), after 20 minutes got a new ticket to exit.||All in all, the hotel needs to train its staff to trust the customer and be more personal. Over very small trivial things a person leaves the place feeling untrusted, unvalued and just...

We have been staying at the Westin Grand Munich for well over a decade and have generally enjoyed our time here. The location is convenient, the rooms are spacious, and the large wellness area is a strong point, especially for those who value a proper gym and pool while traveling. However, after so many years, the hotel is clearly showing its age.||The rooms feel tired. Curtains no longer close properly, which allows light to enter during the night and interferes with sleep. The furnishings are dated, and the overall atmosphere has started to slip behind current expectations for a five-star hotel. At this price point, that matters.||Service is a mixed bag. One employee stood out in the best possible way. Mrs. Marianne at the “At Your Service” hotline was excellent. Friendly, highly professional, and genuinely helpful, she truly reflects the high standards Marriott and Westin once set as their norm. Unfortunately, her performance was the exception, not the rule.||Upon arrival, we were checked in by a woman at the front desk whose name I cannot share because she wore her name tag and Westin badge upside down. Whether this was a passive-aggressive signal of her frustration or just carelessness, it was not a good look. She seemed visibly annoyed by our presence, made little effort to be polite, and even spoke rudely to her colleagues in front of us. My wife, who was not even involved in the conversation, received an eye-roll from her for simply being there. For a brand that emphasizes first impressions, having such a person as the first point of contact creates entirely the wrong image.||The Westin Club Lounge continues to offer one of the best panoramic views in Munich. That is still a highlight. The food and drink options are average, neither remarkable nor disappointing. The lounge is run by a somewhat peculiar hostess who takes the rules seriously but shows clear warmth towards children. It creates a balanced environment that accommodates both business travelers and families without too much friction.||The price for a standard room on most days is not excessive. It is roughly in line with what is offered. However, as the physical condition of the rooms and the consistency of service decline, the value proposition becomes less compelling.||Overall, this hotel still has potential. But to live up to its name again, it needs investment, training, and a clear push to bring the guest experience back to the standard long-time guests once knew. For now, three out of five feels...