Strass — Hotel in Katerini Municipality

Everything fine until the glass door of the shower broke into pieces when my girlfriend wanted to get out of the shower. She got multiple cuts all over her body, got a shard in her back, if it was a good secure glass it would not break like that. From here the nightmare starts, the girl at the reception brought a medical kit, but here injuries were above that, she was the only one who cared. Then we went with the manager to the doctor. The manager clearly knew him and talked to him, the doctor cleared the cuts, took a shard from her back and he lied that she didn't have any, I have photos of him extracting the glass from her back. He mentioned leg injury to cover the hotel's fault, instead of mentioning her cuts. The manager didn't even knew what happened and instantly blamed us for the glass breaking. In the morning they told us that we will talk after breakfast, we ate and came to talk. We wanted to settle the issue and there was no talk, the options they gave us was we either pay the damage or they call the police. The police officers came, started to talk in Greek, so we did not understand anything. I insisted to talk in English so it would be fair for both parties. The police told us we either pay half and half or sue each other and went away. The staff didn't clean the glass, although they told us they will. They did after 12 and a half hours later, only after insisting many times. They did clean the room so we could take a shower and use the toilet. They left the glass for the police to see, the police didn't care to see neither the glass nor the wounds my girlfriend suffered, not to mention the emotional stress we went through. Total lack of empathy. We talked to our country's consul and lawyer and they said it is not our fault and that we should demand damages for what happened to us. The manager said we will talk the next morning when we were supposed to check out and we will sue each other then. After a day of stress and calls, we were called in the morning from the front desk telling us that the manager and owner was waiting downstairs with the lawyer. I saw it as intimidation. I told him we will not pay anything and that he will talk with our consul in Greece. After the talk, the consul said they will receive a call from a lawyer so they can talk from lawyer to lawyer. In the meantime, his wife came, they were four people and we said why are you four and us only two, we said that our two friends should be with us as well. In that moment the owner/manager started yelling at us, saying what will our friend do to us? We tried to explain it would just be fair. He got up and started yelling at us, swearing at us in many ways in Greek. Making ugly remarks about Romanian people, half the hotel were Romanians so he was swearing at the people who put food on his table. He started to be very aggressive, both him and his father, I thought he was going to punch my friend because he was very aggressive but his wife stopped him, his father pulled my pants yelling at me. They yelled at us to get out of the hotel, our luggage were still upstairs, this was before the check-out time and we did not benefit from our payed breakfast. We had to run up the stairs to our room and call the consul and lawyer. We got out as fast as we could. This is not hospitality. We are still a bit shook about...

During our stay at the hotel, an unfortunate incident occurred when the glass door of the shower shattered while my girlfriend was trying to exit. As a result, she suffered multiple cuts and had a shard lodged in her back. We were quite concerned about the safety of the glass, as it shouldn't have broken so easily. The receptionist kindly provided a medical kit, but her injuries were beyond its capabilities. We visited a doctor, whom the manager seemed to know, but unfortunately, the doctor downplayed the severity of the cuts, even though we have photographic evidence of the glass being extracted from her back. The manager appeared unaware of the situation and instantly placed blame on us for the glass breaking. Following this, the hotel's approach to resolving the issue was far from satisfactory. We were given only two options: either pay for the damage or involve the police. When the police arrived, they initially communicated in Greek, which was challenging for us to understand. We insisted on English for fairness. The police suggested a compromise where both parties pay for half, but we were advised by our consul and lawyer that we shouldn't be held responsible. Throughout this distressing ordeal, the hotel displayed a lack of empathy and did not promptly clean the glass, as promised. We had to request multiple times before they finally addressed the issue. Our emotions were further strained when the owner and manager confronted us aggressively, even making offensive remarks about our nationality. This intimidating behavior and hostile treatment led us to leave the hotel before the check-out time without being able to enjoy the paid breakfast. Overall, our experience was deeply disappointing and did not reflect the hospitality we expected. We are still shaken by the events that unfolded...

Отдыхала в этом отеле в августе 2013 года с подругой. Расположение отеля очень удачное, лучше и не придумать: до центра и до моря пройти пару шагов, рядом большое количество кафешек. Остановка автобуса и такси также близко. Номер был на 2 этаже с видом на улицу, очень уютный, прекрасный вид с балкона на море. Приветливый персонал, стойка ресепшен работает круглосуточно, на любые вопросы реагируют мгновенно. В отеле имеется бесплатный wi-fi, но сигнал слабоват, приходилось спускаться в лобби. Сам номер небольшой, однако имеется все необходимое, вместительный шкаф, мини-бар, телевизор, кондиционер. Ванная небольшая, но это особенность греческих отелей такой категории, поэтому полноценную ванну я и не ожидала увидеть. Имеется фен достаточно мощный. Каждый день проводится уборка, белье меняют раз в 2-3 дня, полотенца каждый день. Завтраки в отеле также соответствуют категории отеля и не отличаются разнообразием: например, омлет бывал раз в 3 дня и тот пересоленный. Приходилось ограничиваться выпечкой. Основной контингент отеля составляют молодые пары либо семьи с детьми. Таким как нам с подругой там места не было, так как соседи часто делали замечания, что шумно. В отеле можно пообедать, готовят вкусно, но очень уж дорого. Поэтому советую ходить в многочисленные греческие таверны! В общем и целом отель хорош!...