Kores Boutique Hotel & Spa — Hotel in Zagori Municipality

Well, perhaps I'm not fair using the word "they" in the title, since every single member of the hotel stuff, have been extremely polite. The girls in the spa, the technician, the receptionists, everybody: They have been amazing. ||||So, the destruction, was one man's work only: the hotel owner's, himself. And of course, his guidelines-directions, that the hotel is following, should be held responsible also. ||||I will try to be comprehensive, because if I right in detail everything that happened, I will not be over writing until...tomorrow. I had booked an executive suite for me and my wife for our wedding anniversary (3 nights). The room, costing itself 200€ per night, had a problem with heating: no matter what we tried, the temperature would not rise above 21 degress celsius during our first night (anniversary night). Hotel stuff was informed. Wasn't able to fix this also. ||||When we woke up the next morning, and the heating was operating the whole night, the problem remained. I asked if we could switch to another room with no heating problem. Two different hotel employees, had confirmed already that there was a problem with the heating of my initial room. ||||The receptionist agreed to meet my demand and offered us the chance to switch to the junior suite. But, when I asked how much should I pay, she said that we would have to pay THE SAME price, just like if I was staying in the executive suite , for 3 nights. I responded that this is non-sense, and she replied that she notifies us about the decision the hotel owner himself had made. I requested to see him. And request was granted. ||||Comprehensively: I said that 1) It is non-sense to ask us to pay for the junior suite the same price to the executive suite, which is, among others, 22 square metres larger as a room, especially since the problem was at THEIR end. We already have suffered enough with all this of course, and he should consider this also and leave us transfer to junior suite in peace, for God's shake. ||||He replied in an amazingly rude, hostile and careless manner that :there was no problem with my initial room. The heating system is controlled centrally by the hotel. So I can't modify the temperature myself, because, what if I wanted to reach 30 degrees celsius in my room? So the problem is mine and it is my choice to change room. So I have to pay the whole initial booking, which concerns 3 nights in an executive suite. After alI, I chose their hotel to come, the didn't force me to. I COULD NOT BELIEVE MY EARS. And I wouldn't believe that this could happen in a 5 star hotel in my country. ||||I said that, if so, then 1) Why this is not refered in your website? That we have to stay "cool" in a winter destination like Zagorohoria and the heating is modified centrally depending on the preferences of the person in the reception? 2) Why then, two different employees of yours confirmed that there is a problem with the room? And why your employees didn't tell me that the heating is controlled centrally, but, instead of that, they came to my room twice, checking for open windows, checking the radiators, and the technician "fixing" the problem "downstairs"? What was all that, then?||||He said that the employees are not obliged to know everything, after all they are not mechanical engineers. You can imagine that the conversation had already become a fight. I said that we are leaving immediately. He responded that we could leave as far as we paid the full 3 night, executive suite, booking. I answered that I'm willing to pay only 1 night and that we will meet each other in the court, it will not end here. He replied "No, I'm calling the tourist police" and I said "Good, I want to tell them a lot. And I'm calling the police immediately".||||I had already moved some luggage in my car when the police arrived. The hotel owner was now more resilient. Although I only asked, in police's presense, to pay for the first night and the next 2 nights to pay for a junior suite, the hotel owner, with his initiative, offered us a night in the junior suite for free. That was a gift of 140€. Furthermore, after that we had some added privileges in the sauna and indoor pool. ||||However, we had already lost our anniversary night, the first night in the hotel, trying to get warmer. No possibility at all to walk in the 200€ room in your t-shirt (or less than than). Our nerves were broken. And, now, next morning, instead of leaving early to visit interesting places, we stayed at the hotel until noon, waiting for the police, packing our things to leave, carrying them to our car, checking nearby hotels online and by phone for room availabilities, and fighting angrily (only me, not my wife) with an unbelievable hotel owner. Not exactly the next day of your anniversary that you expect, or wish for. ||||Our trip was ruined at all, since the rest 1 day and a half couldn't get away of what happened. Besides, our new room didn't perform flawlessly with heating initially (the technician had to come again to check)-but we were exhausted anyway (however, afterwards heating in the junior suite was adequate). ||||The hotel is beautiful (altough I didn't achieve to enjoy it-others perhaps will), in a very nice location, with great spa and exceptional cuisine. Spacious rooms. Very good breakfast served in a nice place. Very polite stuff also. But I didn't like the extra fees for fireplace wood (15€ for every new box-providing about 2.5 hours of fire. 1st Box is free), and spa-sauna-indoor pool (1 hour per day free-additional hours payed extra. And Covid-19 can not be held responsible for this extra fee. It could be responsible for having to book an appointment of an hour, but, if no others wanted to use the facilities, why should you pay extra for every next hour?||||All in all it was my worst hotel experience ever. And most...

HORRIBLE service at the restaurant! We only used the restaurant as we were not staying at this hotel. We went to eat lunch at the Kores restaurant for Christmas and oh what a mistake that was. First of all, we had booked our table two weeks before, yet when we arrived, it was like they knew nothing of the booking, even though we had a written confirmation email. We ordered 2 risottos for starters, and they brought us only one. The waiter said he had heard wrongly when we ordered and that we had only to wait for 10 minutes for them to prepare the other risotto. After 10 minutes, the same guy appeared with our main courses! My wife was still eating her risotto and I was still waiting for mine! He had said the risotto was coming, so why appear with the two main courses instead? She had to speedily eat her starter to begin with her main, while I sent mine back because I wanted to eat the risotto first since it was a starter. After another ten minutes, the waiter came back with my risotto. My wife had almost finished her main course by this time. While I ate my starter, the guy continued hovering behind me like he wanted to hurry me up. I really felt uncomfortable. Meanwhile, my wife finished eating by the time they brought me my main course. I mean honestly, they ruined our Christmas lunch because technically we didnt even eat together. Re the food itself, the risotto was nice but honestly the meat left much to be desired. The beef tagliata was very dry and the pork was not cooked well in the middle and dripping in oil. Not worth the price. DEFINITELY DO...

The design of the rooms and the overall hotel was very nice and the fireplace was great. |However, besides that, we did not have a positive experience. unfortunately we had several incidents linked with very inflexible service from the staff that disappointed us during our stay and that definitely do not qualify this hotel as a 5-star. to start with, there was a music speaker playing in front of the door of our room the whole day. when we called at 22:30 to ask to turn it off, we were told that they could not do so until 23:00 (as the speaker was connected to the music of the bar - which is IN ANOTHER BUILDING!!). moreover, the spa is extremely limited. it was impossible to book a simultaneous treatment for me and my husband due to lack of personnel (there is only one therapist on site). my husband did get a massage but it was so poor that he decided to leave after 20min (this never happened to us before). despite this, the massage was still charged full price and during the stay / checkout no effort was made to compensate for this negative experience (while there were many occasions). finally, additional charges are applied for several services in the hotel which should be included (coffee at breakfast, wood for the fireplace in the room, additional time...