Hotel Hvide Falk — Hotel in Greenland

We stayed in this hotel for a week. At the beginning everything seemed clean, the rooms had just been renovated and are beautifully designed. The view of the sea and the icebergs is wonderful. Breakfast and dinner in the restaurant are highly recommended; there is a lot of regional food and everything your heart desires. The staff is friendly and helpful. After about four nights I woke up with pustules all over my body. At first I assumed it was an allergic reaction. Only when the pustules got worse the next night or the following morning, hurting and getting bigger, did I go to the hospital, which is right next to the hotel. After a long wait, the doctor told me that this was not an allergic reaction, but rather bed bugs. Bed bugs may only show up after a few days. Since I had stayed at home before and this was the first hotel in a long time, the bed bugs had to come here. After a long discussion with the manager, I got a new room with difficulty. However, the blame was shifted to me, even though they said there were bed bugs in this hotel. The manager even admitted this. I was also informed that the room had been completely renovated and that I was the first guest in this room. The manager's anger is understandable due to the recent renovation. However, according to the doctor, bed bugs are survivors and can survive in even the smallest cracks.||||I find it a complete disgrace that I had to fight for a new room even though I had a very strong reaction to the bed bug bites and even had to go to the hospital and didn't even get any compensation (just a glass of wine). I cannot recommend this hotel at all and would like to share my experience with everyone here that no one else has any more problems and has to walk around for days with pustules full of fluid and inflammation. I find it more than incomprehensible that the manager wanted to keep me in the same room for any longer. Further bites can even trigger an allergic shock, which would have been acceptable here. The next day the cleaning lady cleaned the room as normal. This is not acceptable as it would allow the bedbugs to spread even further. The manager said he would have to have the room cleaned extensively and this would be very expensive. However, I caught these bugs in exactly this hotel and no attention is paid to health. I'm now stuck with a doctor's bill and further cleaning of my clothes by professional pest control. I wouldn't have thought or expected it. It's better to stay away from it and go to a better hotel. Not...

I checked in at the Hvide Falk Hotel on the 8th October 2021 and stayed there for 3 days. I cannot thank them enough. I arrived there completely shocked after a bad experience in an Airbnb accomodation in Ilulissat (at that time there was a murder in town, human bodies' parts were found in the garbage and I felt quite unsafe at the Airbnb accomodation located in a poorly lighted area surrounded by factories since even the police were recomending not go alone in such places). Even though there were no available rooms at the Hotel's website, the woman at the reception managed to find a room for me: she suggested me to wait for one guest who was due to check out soon and invited me to have a seat and relax at the lounge while waiting. When the guest finally checked out, they prepared the room very quickly so that I could sleep a bit after two sleepless nights, and made sure I was feeling ok. It felt like being at home. I had an injured shoulder and they didn't mind warming up in the microwave the warm pad I'd bought for the pain (sometimes they even offered me to warm it up without asking them to do it). ||Next day I joined a whale watching boat trip organised by the hotel, and it was so wonderful. It was a very comfortable boat and I was lucky enough to see 5 whales!!! ||Thank you so much, guys, for being so attentive and kind. When a solo traveller feels unsafe and is injured as I was, some comfort and kindness is crucial to feel better. You all have made me feel safe and comfortable. Special thanks to the reception woman, Vilhelmine, who is also a courageous boat captain with amazing abilities to spot whales. Thank you also to her boat helper (sorry, I can't remember your name) for having shared with me a lot of interesting information about the whales and the life in Greenland. You are fantastic people! Without the help and kindness of the Hvide Falk Hotel staff, this trip wouldn't have been the same and my idea of Greenland would have been now completely different. All the best for...

Worst hotel I’ve experienced in my last two years (over 100 hotels). The hotel staff was rude and poorly trained, incapable of answering questions and confused with the simpest of questions. The room was dumpy. Most power outlets didn’t work. Wifi didn’t work. The room wasn’t equipped with enough blankets or pillows. The girls working the front desk were particularly rude, lazy, and passive aggressive. They were poorly trained and unable to handle basic requests. The young female employee at the front desk became resentful when I noticed her inability to provide any assistance and she played the victim. She wouldn’t provide her name (which tells me she knew she had a reason to be ashamed) and snidely retorted, “I know you’re frustrated but I can’t help you.” Once provided the wrong hours for meals by the hotel staff, I was denied dinner, lunch, and breakfast because of “closed kitchen.” The hotel staff lied about meal hours, failed to provide a functioning room with functioning power and water. They lied about the false information they provided, and when I noticed, they pretended the problem was actually “my tone.” As my first visit to Ilulissat and to Greenland, this hotel did a profound job of embarrassing their nation and community. I love Greenland; it’s noble and very beautiful. But Hotel Hvird Falk gave a terrible first impression to a first time visitor to this...