Hótel Ásbrú by Keflavík airport — Hotel in Reykjanesbær

We stayed at this hotel after coming off a cruise and had a one night layover. We choose this hotel due to it advertising available airport transfers, 24 hour staff, and it has rooms that accommodate 4 people. Upon arrival we found out that this was a self check in hotel. In the hotel description it said 24 hours front desk staff. The staff working there was a car rental place. We had to use our cab drivers phone to check in. We never got an email from hotel with self check in or anything, not till after we called. There was no airport shuttle service either. We had two rooms booked and both of them had no power to the bathrooms, one sink was not draining. In the for guest laundry room, the washing machine was leaking out into the hallway. The cleaning staff put in a call for us to get power back but even they said it probably won’t happen. Hotel now is saying we should have called them at the number provided to us. Also be aware that construction in hotel is going on as they are remodeling still.||Since there were no other hotels available for us we stayed there, had to pay a privat shuttle as cab company were not available. The Co-owned hotel right behind this hotel was no help either as the from staff there told us: yes, same owners but different company! ||I would not recommend this hotel to anyone that is looking for a hotel, if you are looking for a hostel or a self check in hotel and have a...

We stayed at this hotel after coming off a cruise and had a one night layover. We choose this hotel due to it advertising available airport transfers, 24 hour staff, and it has rooms that accommodate 4 people. Upon arrival we found out that this was a self check in hotel. In the hotel description it said 24 hours front desk staff. The staff working there was a car rental place. We had to use our cab drivers phone to check in. We never got an email from hotel with self check in or anything, not till after we called. There was no airport shuttle service either. We had two rooms booked and both of them had no power to the bathrooms, one sink was not draining. In the for guest laundry room, the washing machine was leaking out into the hallway. The cleaning staff put in a call for us to get power back but even they said it probably won’t happen. Hotel now is saying we should have called them at the number provided to us. Also be aware that construction in hotel is going on as they are remodeling still. Since there were no other hotels available for us we stayed there, had to pay a privat shuttle as cab company were not available. The Co-owned hotel right behind this hotel was no help either as the from staff there told us: yes, same owners but different company! I would not recommend this hotel to anyone that is looking for a hotel, if you are looking for a hostel or a self check in hotel and have a...

So disappointed. This hotel claimed on their hotels.com profile that they had an airport shuttle, which was the primary reason that we booked here (we were stuck overnight due to a flight cancellation). When we called to get picked up, they said they did not have a shuttle and guests might be "confused" because the website said they had a shuttle. Confused? OK--how about lied to. Then when I called to get them to cover the taxi, they refused because they said it was an issue with Hotels.com that it said there was a shuttle, not them. When I got home the next day, I called hotels.com, but the listing had been updated to not include the shuttle. The rep from hotels.com called Hotel Asbru, who did admit that they had updated the profile, but first claimed they didn't know when they had updated it (well, I can tell you--after I called to complain!) and then claimed that they couldn't pay the taxi because the shuttle service would have been free, and they can't pay for something that is free. INSANE!!! Do not book here--lies and...