FabHotel BSR Inn - Hotel in Indiranagar, Bangalore — Hotel in Bengaluru

The management of this hotel, in collaboration with FabHotels, has engaged in unethical practices. I made a reservation for a 5-night, 4-day stay with breakfast included. The breakfast service was supposed to be available from 8 AM to 10 AM. However, the hotel staff failed to provide breakfast until 8:30 AM. Due to my work commitments , I had to leave by 8:30AM so I request the cancellation of my breakfast and a refund for the corresponding amount.

Initially, both the receptionist and FabHotels agreed to this request. However, after nearly 20 days have passed, they are now claiming that a refund is not possible because I requested breakfast before the specified time. This is utterly unacceptable.

FabHotels, BY ADHERING TO SUCH WORNG POLICIES/BEHAVIOUR, YOU MAY HAVE SAVED A FEW HUNDREADS, BUT YOU HAVE LOST A CUSTOMER WHO COULD HAVE GENERATED THOUSANDS IN...

Very bad.. The worst experience ever. I went there with my mom and uncle. Booked it through fabhotels. When I booked I mentioned I need twin bedroom and very convincingly they agreed to that. But when I actually reached there I got to know there are no twin bedroom in the whole hotel. And I needed one extra bed. When I called fabhotels customer care they told they will definitely arrange it. We reached there and got to know they don't have any extra bed. However next day they arranged the extra bed. Even though in policies it's written 500 for each extra bed and customer care also told so in call. But when I went to payment I had to pay 750 for each night and there was no reason for it. I just have to pay that's all.

If still anyone wants to book it then...

After finding myself unexpectedly without a place to stay at 11:30pm, I began calling and searching the web for a place to stay. FabHotel's lines were busy and their online portal wouldn't accept my valid Indian phone number. I saw rooms available and so I left for the hotel. I arrived at midnight on the dot and was told that rooms were available but not to me because I was one minute late. I stood there crying and begging for a bed since I know that rooms were available. I'm a single female traveller and was laughed at. I asked them if they could recommend a bus stop or train station I could sleep at for the night. They kept telling me I was one minute late. I guess if my body winds up on the news tomorrow, it will be your conscience...