FabExpress Holiday Suites — Hotel in Goa

Experience was totally a disaster. I had to change 3 rooms out of their 2 properties due to lack of amenities. I checked in at 12.30pm in first room and had to change to another one due to lack of chairs and TV. Chairs were kept in balcony in hot sun and we had no place to sit other than bed. Spoke to their customer service for 30mins regarding the issue and room change. We've been given another room and that room had same issues with the chairs and there were no knobs to change the speed of the fan lol and there were no bed lamps too,extra bonus we had to take the taunts of the receptionist stating we cannot use the rooms and change them as we want. I had to confront him though, cus we neither used the washroom to freshen up or change our attire after a long travel. So had to be on a call with another agent again for almost 50mins and this Fab customer service agent recommend me to go to their another property near by in order to check with them about the another room cuz the receptionist there was not answering his call. Finally they offered another one in Karma resort which is a old property with no wifi and Karma guys won't allow us to use cuz we are there by the 3rd party hotelier. The reason we had to change their 2nd property is because there rooms were bad too, we got to know because other guests were requesting for the room change over there. We finally got to checkin at Karma and this drama happened where in the lady who manages the property lost the keys and we had to wait downstairs till 5.30pm in the end they had to break it.

Later on we had to change because there was issue with wifi, bed and TV was facing towards the floor.

Overall the properties were not well maintained,they promised something and we had to experience something.

Finally they gave us another property which is brand new, manager Ravi was really good with us.

You can check my screenshots and images for better experience.

Overall highlight, it took almost 10mins to locate the property. There was no name on the building and image was different then what it is...

On arrival at destination we experienced a entire new vision. No proper reception as shown while doing the booking. Contacted the no. left on the table to get someone to attend us. They said the room are full and no rooms available as it was part paid. Well as per booking terms the balance was suppose to paid at the property on arrival. Nether at booking payment gateway asked for full payment. That was quite a set back trying to understand what went wrong. Later contacted the customer care 24x7. After couple of trials we did manage to get someone. I genuinely appreciate for the speedy response on our booking and they some how mange to get place in new guest house. Arif the person encharge at the said premises took immediate action to resolve the issues after he got called by the Customer care support . We got shifted to Karma palm resort which was just a distance from the actual booked site. This place was nice but did not meet our expectations. As bathroom wasn't giving bad odur. TV not working. Water got collected in the living area due to rain. If they had done proper house keeping this place is quite a stay to be in. I guess due to last minute we were moved in without proper housekeeping. Well this is one side of the story. The following day we got called saying there is someone who want to visit the place and see. I am like What is this. I will never appreciate someone invading our holiday experience during our stay. Apparently didn't get the good vibes since the time of arrival and we decided to leave the same day itself. If you wish to put up at this place please make sure full payment is done and make sure proper housekeeping is done before arrival and do contact the site to confirm all is in place. I had a dreadful experiences. Beside the negative the place is very close to the beach and good...

We booked for this and then we cancelled as there is no lift facility also no reception counter at all. Location is so tricky and they didn't come us to pick up as promised. We were just 70mtrs away. Taking my parents and daughter we left from Mangalore at 5.30 am in the morning and they made us wait for 45 mins to come just 70 MTRS and then we ourselves managed to find. After finding we were so disappointed and were cheated as they had no lift and construction work with painting and no entrance reception. And now they are not giving us refund. We need a refund . Our whole day was spoiled from morning 5.30 we reached Margao at 1 and no lunch luggage and parents aged 72 and 71. Didn't have a place to go. Finally evening at 5.30 we reached and booked rooms again at Margao residency. I will never book here again nor will I allow any of my friends and family get cheated here. Now also after sending pics of the property and explaining what we went through they are not giving us refund. Saying lift facility non availability is mentioned in their portal. What about no reception no entrance no location no guest coming to pick us up as promised.

I have already reached out to you on email and you have replied no refund possible. Saying you have already mentioned about non availability of the lift facility. Just show me where it is mentioned. Also i suggest you to look at this and...