Rivasa Comfort — Hotel in Goa

Manager Bobby Singh don't have customer service skills. He was very rude and arrogant. Room service was very pathetic.

1. I booked twin deluxe room for my family 4 members they cheated and provided me room for two persons only and provided two foot on beds mattress to sleep for other two persons.
2. They provided Dusty blankets There are holes in the blankets and torn
3. No TV facility
4. No Hot water
5. Bad smell of dead Rat coming in bathroom area
6. No card payment facility
7. No seating arrangement in reception area for guests
8. Very important in this pandemic situation rooms and blankets were not sanitized properly, No sanitizer was kept at reception and none of the staff wearing mask.
9. My mom vomited several times due to such unhygienic condition and immediately stepped outside from the hotel.
10. Manager Bobby was not even apologized for a single time for such a bad service instead behaved very rudely and wasn't co-operative.
11. Hotel staff basil Dsouza was very co-operative and witnessed and understood the situation and helped us like his own family. I suggest you should promote him to manage this hotel as he was having good customer...

Over the 26th January long weekend, we had horrible stay experience here. The rooms have no windows, the hotel has no parking, is situated in very congested place. Electric plugs in the room don't work. Room service had to be followed up for almost all the things. Rooms are not clean enough. The working staff themselves complained against the management and are not happy working there. Took entire booking amount upfront before checking in; did not refund any amount when we discussed all these issues about our stay. They also seemed over confident that posting reviews do not hamper their reputation. You are better off staying...

Property has advantage being located near to the beach. Good place to stay. But, check with them about all the stuff they are offering as freezer is not included in the hotel charge and they ask 300 rs extra for freezer. I was third time visitor so had better negotiations. There r no cupboards, no ventilation in the room. Staff is good, but only one attendant for 15 rooms. There is no pool as they show the property has pool. TV is not working and they hv fixed reply all the time that Tata Sky has issue. I didn't needed all these things being official trip. Have clear conversations before entering...