The Tamarind Hotel - A Boutique Heritage Hotel, Anjuna - Goa — Hotel in Goa

This is the third time in a span of less than 6 months that we are staying here. THough the check in was comparatively smooth then the last time however totally disappointed with the restaurant. We had a early morning flight to a goa so we were hungry by the time we reached the restaurant around 9:45 am and even before checking in we decided to have our breakfast at Cotinga, Priya at the restaurant could easily recognise us and was very welcoming. Traveling around 200-250 days an year for business as well leisure has made us well versed with practices, norms and the standards of hospitality industry. We informed Priya that we shall be paying for the food we are going to have today and she suggested to go for the buffet breakfast to which we also agreed. As soon as we grabbed the plates Mr. Rajesh the manager asked us for our room number to which we replied that we are yet to check in and we shall pay for today’s breakfast. But he was constantly keeping an eye on us and/or following up with the restaurant staff if they had presented the bill to us or if we had paid the same or not which was a direct hit to our self respect still we tried to ignore the incident. Then at night we came back around 10:40-45 and just got to know that some cleaning process was scheduled at 11pm Mr. Manager aka Rajesh had the audacity to stop us at the stairs of the restaurant and look at his wrist watch and tell us that they have a pest control scheduled at 11pm so we better hurry up. We were furious and it is not at all like we won’t get food anywhere in Goa if this man has refused us but we decided to have our dinner at Cotinga only and there were guests who were having the food and were still ordering. This is total arrogance and negative gesture towards a guest and Mr Rajesh still had the audacity to justify his actions stating that since he hadn’t seen his watch for 2-3 hours he decided to have a look at it by stopping us even before entering into the restaurant on the steps and that too when we were before your so called scheduled timing of pest control. Really bad and totally unprofessional and arrogant behaviour. Mr. & Ms. Arya you need to really groom your staff they are the face of your business and the first point of contact...

My friends and I (4 girls) stayed at the Tamarind hotel for 2 nights and while the place is a visual treat, the pleasant part ends there. The hotel staff is by far the worst I've met with in all my life. Since we were a party of only girls, safety was of utmost importance to us. We wanted to attend a party in another part of Goa (the location was a little isolated) so the four of us agreed to go only after receiving confirmation from the hotel staff that they would drop AND pick us up from the party. Furthermore, we were assured that they would give us another cab if the other driver was unavailable. The same story was corroborated by the cab driver as well. The hotel even shared the number to call for a pickup. All was well until with the drop. However, when we called them to pick us up, we were informed that it would not be possible to pick us up as their ONE AND ONLY DRIVER was already engaged in another pickup. Imagine this: 4 female tourists, inebriated, stuck at an isolated pub with virtually no way to get back. After much argument with the hotel staff, horrified that they couldn't arrange a single cab (that they had committed to) in a location as tourist-driven as Goa and neither too late (it was only 12.30 in the night), we gave up and looked for another way to get back. The worst part was that the hotel staff promptly arranged a cab when we threatened to post a bad review of the experience online. Which means: they could have arranged transport, but chose not to. We politely informed them that we had secured our own means and thanked them for their service.

Another horrible experience; when we were clearing bills, they charged us for a drop we didn't avail, the receptionist told us "she had been informed from her sources that we had been to the location". I informed her that she could confirm with the driver if needed to which she told me that "let's not get into these details". I informed her that she mustn't make accusations if she wasn't prepared to seek the truth. End result: afraid we might escalate the matter, she offered us a discount to appease us.

All in all: hotel staff should be removed from the HOSPITALITY business or at the very least, taught what their...

I regret selecting Tamarind Hotel when I was booking for my honeymoon trip. They use dirty tactics to get money out of your pocket. On the day of my arrival I reached hotel two hours before the check-in time. The person at reception told me that you'll have to wait till 11am as the rooms are occupied. Then he told me that there is an emergency vacant room where you can rest but it will cost you additional 1000 rs. So even after paying full amount while booking online, I had to pay extra 1000 rs for staying 2 hours. Later the room which was given to us to rest turned out to be the room which was allotted to us which means the room was already vacant when we got into the hotel. When we asked for breakfast as it was included in our package, he told us that the breakfast will be available from tomorrow onwards as the official check-in timing is 11 am and you'll have to pay additional 350 per person for ordering breakfast today which we refused and went out to dine outside. On the last day after checking out I received a call from the hotel when I was at the airport that they found a glass broken in the bathroom. I told him that I am pretty sure that I haven't damaged a thing and they should have checked my room when I was checking out. A day before check out the cleaning staff had cleaned my room & bathroom and didn't inform about any kind of damage. They told me that you'll have to pay 4000 for repairing the damage. After long discussions they agreed to settle at rs 2000 (for something which we didn't even do). So I had to pay a total of rs 3000 other than the amount I paid during online booking. It was our first trip to Goa and our honeymoon but was spoiled due to this bad experience. I won't recommend this hotel to anyone. Also, for any traveller I would recommend to take a complete video of the room at the time of check-in and check-out to avoid such incident...