Hotel JB — Hotel in Gujarat

I visited Surat on 7th Nov 2020 and searched for a Hotel using Goibibo. I found a listing of Hotel JB at Varaccha Surat as it mentioned Free Room Upgrade and 20% discount on F&B. Goibibo had listed this Hotel as Gostay Certified with 100% Money back guarantee on service issues. I put my trust on Goibibo and booked a standard AC room and paid Rs662 via Gpay with reservation confirmation no HTL992FLMB from Goibibo. On check in the TV was non operational due DTH recharge not done and Hotel did not provide free Room upgrade. After waiting for 2hrs, i called Goibibo where agent Sumit raised a ticket but never followed up for resolution. Even till checkout issue was not resolved and shamelessly Goibibo blocked my access to customer service number. My tweets to @goibobo and @makemytrip as well as its CPO Ankit khanna @khankit with all evidences have proved futile and now agent Barkha has closed the ticket without any resolution. Goibibo and MMT should be totally banned as they are bunch of cheaters and their only intention is to cheat the customer by false misleading information on their portal. Once money paid they shamelessly ignore your issues and just pocket your money. People should not book through these portals as their information is not trustworthy. I am initiating criminal procedure under sec405 and 420 against CPO Ankit Khanna and claiming damages from Goibibo...

Fraud Alert - HOTEL JB is worst Hotel JB is the most Fraud and Cheating Hotel which no one should book. Have attached the hotel photo with rules for check in via GoIbibo ,have paid in advance for the booking , when reached hotel - denied check in by saying that couples are coming as with like calls girls , said to show our marriage certificate which we have not made , ready to show our marriage photos , have shown our Aadhar card and passport , but denied checkin at night 11 PM , have also contacted GOIbibo , they neither changed our hotel nor helped though we have booked so many times via GoIbibo , rather said that it’s not refundable as Hotel is not approving the refund. Hotel manager told that their hotel is not listed as couple friendly but it’s showing in the list. Manager denied check in stating that in our Aadhar card our surname is not matching. Later Receptionist told that if we again pay for one extra room , they can let us check in. This is simple fraud and cheating done by HOTEL JB with the help of GOIBIBO. Recommend not to book this hotel , be aware and be cautious. New way of fraud is being busted. Have already launched online fraud case for the Hotel. 660 Rs cheated will not bear fruit , wish that this Hotel get closed or...

Absolute Flop Hotel. Just looks like a cheap stay when you have come here for work but beware of this place. After work, when I and my Team came to the hotel, the AC failed to work for 2 hours. After that the receptionist said, you can check out if u want. This conversation happened at midnight. He takes the key away from us and we had to settle in a single room where the AC worked. Phew At the end of the stay, they charged us for 2 rooms which is so stupid of them to think that we will. The staff is pathetic with no courtesy to talk. Some old guy over there works at an age of 70 (no hes not the owner) but talks with such audacity like he is one, even before the argument even began. We ended up paying half the amount for the other room which we dint stay in. WORST STAY EVER....