Townhouse Sushant Lok Phase 1 Formerly Hotel Neven — Hotel in Gurugram District

Worst booking experience ever. The staff is rude and impolite. They only have 1 staff member to help you. Booked this place for a party that was supposed to start at 8 and they didn't clean the hall till 7, had to do everything ourselves. They are different at the time of booking and completely different after getting full money. Didn't provide us the basic service of getting our food reheated in a microwave (which was promised earlier). Staff was so lethargic that we had to call for things every 5 minutes and had to wait for 10 mins for each thing. 0 patience/ 0 staff management. The hotel owner promises something else and delivers absolutely nothing promised & before you book they will pick up you call, call you back & talk very nicely, but on the day of your party the owner doesn't even bother to pick the call up. Absolutely no cooperation...

Nice hotel near huda metro station with nice locality...new building so room was in excellent condition...best stay as far as i consider it with my last stays...give it a shot you will not regret...the best part was its fair price otherwise most of the hotels charge twice for the same or ever for less facilities...well writing this just because i had wrost experience from my last stay so im quite happy with this hotel...dont need to go through oyo you can directly contact to manager like i did...hope someone will find...

During my one-month stay, the PG services offered included rent and food at a total of around 32,000 rupees. Unfortunately, the food quality was subpar, and despite requesting an improvement, we were denied without the option of paying extra. Additionally, there were consistent issues with Wi-Fi connectivity and delayed food service. Despite numerous complaints, the situation remained unresolved, with the manager eventually ceasing to respond to our calls. Overall, it was a...