Radisson Blu Hotel, Faridabad — Hotel in Haryana

Radisson Buffet – A 5-Star Scam in the Name of Dining ⭐☆☆☆☆

If Radisson calls this a 5-star experience, then honestly, roadside thelas deserve Michelin stars. Last night’s dinner was an absolute disaster — a perfect example of how to charge ₹3,000 per person for food and service that wouldn’t even pass at a college canteen.

Service? Non-existent. Forget “hospitality,” we couldn’t even find basic cutlery. Plates, spoons, glasses — all missing like they were luxury items. Tables weren’t cleared for ages, requests were ignored, and when we did ask for something, it either never came or arrived long after we had finished eating. Imagine paying 5-star rates and eating biryani without curd, papad, or salad because the staff simply didn’t care.

Food? A joke. Half-cooked dishes, over-salted items, and flavors so off-balance it felt like no chef had even tasted them before putting them out. The crown jewel of this disaster was their pineapple cake — stale, foul-smelling, and so rancid that it gave me a headache. It genuinely tasted like petrol or diesel. Serving stale food in a 5-star hotel isn’t just careless — it’s dangerous.

Management? Arrogant and dismissive. When we flagged the cake issue, the chef had the audacity to say, “I had it and it tastes fine.” The manager brushed it off with, “maybe the pineapple was overcooked.” Instead of owning up and pulling the cake from the counter, they made it seem like we were lying. This wasn’t feedback handling, this was gaslighting — and at its worst.

Value for Money? Non-existent. With taxes and charges, the buffet easily crosses ₹3,000 per person. For what? Stale desserts, half-cooked food, missing cutlery, and arrogance dressed as service. Tell me, why should anyone spend ₹3,000 here when the same unhygienic food and careless service can be found at a roadside thela for ₹400? The only difference is that the thela vendor doesn’t pretend to be a 5-star brand.

Radisson, you’ve turned your “5-star” badge into a mockery. Food was pathetic, service was laughable, hygiene was questionable, and the management’s attitude was insulting. This wasn’t dining, it was daylight robbery dressed in chandeliers and white plates. If this is what you call fine dining, then I’d rather eat at a dhaba — at least there, they serve food with honesty, not...

Hello Team

This is Sachin, I just checked in at Radisson Blu Faridabad on 15th Aug 2025 after 4 pm and I stayed in Room 412, the experience I got from starting, was really mind blowing, so Late service, my room is full of Mosquitos and House flies and I came her to celebrate my daughters birthday, so they offered me 2 peices of pastry and in front of the duty manager house fly was siting on the pastry. When I went to duty manager he refused me and told he can’t do anything for the pastry, when I booked a complaint in customer care, then he took initative to change pastry, when I asked a cup of coffee, instead of sending me coffee, he told he has to answer his finance team for coffee charges , but he is not concerned about my 14000 Rs which i paid in advance to make my daughters birthday memorable.

When I asked refund, he told me I should have checked room 1st, so good reply

A very good experience with Akshat (Duty Manager) At Radisson Hotel Faridabad.

I will make sure, I will take a step, which can Atleast make me little satisfied

During the reservation on booking.com I opted for a pet friendly (deluxe room) and when I reached here, akshat Duty manager denied and told this me that thisbis because of Technical glitch, he can’t give me deluxe room.

Mr Varun (Director of Rooms) kindly teach your team member Akshat to respect Client and give them value. A valuable feedback in hospitality the 1st thing is to make Client happy and respect his or her emotions.

They came to your hotel for...

I would like to share a recent experience for your attention and improvement. Some of our clients were staying at Radisson Blu Hotel, Faridabad, and they were scheduled to check out on the morning of 25th June. On 24th June, a day prior, a few of us (2-3 people) visited the hotel to meet them and hand over some gifts as a gesture of goodwill.

We briefly sat with them in the cafeteria for about 5–10 minutes to have a casual conversation. During that time, the café manager approached us and informed us in a rather rude tone that we could only use the cafeteria if we placed an order—regardless of whether we were staying guests or not.

As someone who has been working in the hospitality industry for the past 5 years, I was genuinely surprised by the lack of courtesy and professionalism displayed by the manager. It was disappointing to encounter such behavior at a reputed 5-star hotel and a globally recognized brand like Radisson Blu.

While we understand that policies must be followed, there is always a professional and respectful way to communicate with guests or visitors. Unfortunately, that was missing in this case. I hope the management takes note of this and works towards improving guest relations and staff training, especially in terms of handling such situations with...