Hotel O Ruby Grand Inn Nallagandla — Hotel in Hyderabad

Blatant cheating and zero accountability — avoid this place and OYO at all costs

This was hands down one of the worst experiences I've had. I booked this property through OYO, which clearly stated that AC rooms were available. But when I arrived, the hotel staff casually informed me that it's a non-AC hotel and no such rooms exist. This wasn’t a mistake — it was outright fraud.

I immediately raised a complaint with OYO, but all I got were lies and empty promises. They kept assuring me the issue would be resolved, but nothing ever happened. OYO completely failed to take responsibility and knowingly misled me. This wasn’t just bad service — they scammed me by advertising something they couldn’t deliver.

To make things worse, the hotel was in pathetic condition. Walls had pan stains, the rooms had no ventilation or windows, the bathroom was filthy, and there wasn’t even running water. This place is absolutely not suitable for families — it’s more of a shabby PG masquerading as a hotel.

OYO support kept pushing the timeline — first 10 AM, then 12:30 PM, then 1 PM, 2:30 PM, and finally 6 PM. All the while, they claimed they had coordinated with the hotel to provide a clean AC room. But when I confronted the hotel staff, they denied any such communication and once again confirmed that they don’t have AC rooms at all. Clear proof that OYO was lying to cover up their scam.

Eventually, I had to walk out because the place was simply unlivable. I warn everyone: do not trust this hotel, and do not trust OYO. They run a dishonest system full of deception, delay tactics, and blame shifting....

In online it will show 300, 500, if u book online and go u won't get room bcz room real price is 1300 non AC and 1800 for AC but ac remote they won't give to u And even to go there, it is highly impossible to reach this hotel by bus and only book ola and ur own car. Hotel staff is rude and they say need to call us but there is no phone number, then how to call them. If you call Oyo or Agoda or cleartrip, seriously no use, it is all trap to get more customers just by showing less price and if u give extra amount to them just like me, seriously that is biggest mistake ever, in room all dirty bed, bedsheet , windows, especially bathroom with bad smell. There is tv but no connection and AC is there but they don't give ac...

One of the worst hotels I have ever encountered on the OYO application. Despite complaining about the room's cleanliness and unchanged, previously used bedsheets, they refused to change them or refund my money. Upon check-in, the manager insisted that the price hadn't been updated on the OYO app and demanded nearly double the listed price. After a call with OYO customer care, he relented and allotted a room. The booking promised amenities like AC, TV, and fridge, but none were present, and even the water geyser wasn't working. In a hurry, I reluctantly stayed back despite...