Hotel The Grand Indore — Hotel in Indore City

We recently completed an 11-day stay at your hotel, and overall, we were pleased with the quality of services and hospitality provided. The staff was courteous, and our experience had been positive throughout.

However, I feel it is important to bring to your attention a matter that left us disappointed on our final day. We had a late flight and, accordingly, requested a late check-out a day prior. We were assured that it would be possible for a small additional fee, and the timing and charges were clearly discussed and acknowledged at the reception.

Unfortunately, on the morning of our departure, we were informed that the previous agreement would not be honored, and we were suddenly asked to pay the full day’s charge. This last-minute change was both unexpected and unfair. What was particularly disappointing was the disregard for the prior commitment made by your team. If we had been told upfront that full-day charges applied, we would have accepted that without issue — but to revise the terms on the day of departure left us feeling misled.

This kind of inconsistency damages the trust that guests place in your establishment. It’s not just about the amount — it’s about the principle of honoring one's word. Unfortunately, I have observed this pattern in Indore, where foreign guests or travelers are at times unfairly overcharged by hotels and transport providers. I sincerely hope this was not a case of that nature.

I trust you will take this feedback seriously and ensure better consistency in communication and guest service policies in the future. Clear and fair dealings are the foundation of long-term...

Brand new hotel with classy and elegant rooms. We booked Gold room for 2 days from August 23 to August 25. The hotel is located very close to Indore railway station and you can see platform 5 and 6 from the window of the room. Hygiene and amenities are top-notch.

The owner of the hotel is friendly but the receptionist and the other staff are rude. When I requested for 1 hour late checkout the receptionist guy strictly answered "No" but when discussed about the same with the owner he politely said "Yes" and that too without any objection.

Room service was not good. We had to ask for every single thing. I asked for more tea bags, sugar and milk sachets and the room service boy provided all these stuff in hand instead of providing it nicely keeping everything in a tray.

If you are booking room in sequel and unavailable for the day then you might face problem in room cleaning because there's no staff in the evening available for room cleaning.

Overall, nice and lavish place to stay when...

I recently had the pleasure of staying at The Grand and was thoroughly impressed with the experience. From the moment I entered the room, I was greeted with a sense of warmth and comfort.

The cleanliness of the room was impeccable, and the attention to detail was evident throughout. The bed was exceptionally comfortable, providing a restful night's sleep after a long day of traveling. The amenities provided were top-notch, from the luxurious toiletries.

What truly stood out, however, was the exceptional service provided by the hotel staff. Every interaction was met with genuine warmth and a willingness to assist with any request. From offering recommendations for local attractions to ensuring that all my needs were met, the staff went above and beyond to ensure a memorable stay.

Overall, my experience at The Grand, was nothing short of excellent. I highly recommend it to anyone looking for a comfortable and memorable stay in...