OYO 19788 Hotel Maruti Lodge — Hotel in Jammu and Kashmir

I had the worst experience staying here. The hotel’s behavior was unacceptable, and the conditions were far below what I expected for a paid stay. Upon arrival, I noticed the lock housing was exposed, making it easy for anyone to break into our room. The hot water supply was inconsistent, often running out during showers. The beds were extremely uncomfortable, and the pillows were too hard, causing neck pain. The room was filthy, with dust everywhere, and the cleaning seemed inadequate. When we asked for bed sheets to be changed, the owner’s response was dismissive, showing a lack of care for guest comfort. Overall, the hotel’s behavior and the condition of the rooms were deplorable, making this one of the worst stays...

Not a good experience staying at this property. It was noisy inside and washroom was not clean either. No towel or soap was provided at time of check-in like other hotels provide. Geyser was not working so had to use cold water. Drinking water was not available also no phone was available...

My biggest mistake was staying at this hotel when I first arrived in Jammu, and I was really disappointed with the way the owner and personnel behaved. Although the room is nice, but the service is disrespectful.The staff is impolite conduct, attempting to leave the room before check-out...