I booked my 3 night stay with Agoda. Com at this particular hotel for my fiance and I. On arrival I asked the receptionist about the complimentary breakfast and we were told that we need to walk across the road to another hotel to have breakfast. I could not understand why, it didn't make sense to walk for 5minutes across an extremely busy street to go have breakfast at another hotel. I then asked to see the manager, and in the mean time we got to our room then went to kamath restaurant in the hotel for lunch. On returning to the desk to clarify the breakfast I was told to speak to the manager who wasn't even looking at me. I introduced myself to him and he ignored me and said go stay at the other hotel and I still couldn't understand why and which hotel. I said I booked at this hotel. He then proceeded to cancel my booking, ordered the porters to remove my bags and asked us to get out of the hotel coz they don't accept unmarried people. I said he had no right to do that and that it's not mentioned on agoda about this policy. He verbally abused me and my fiance as if I was off the street. I am a professional military officer working in the gulf who came to bijapur to make arrangements with my future husbands family for my wedding. He went on shouting and throwing hand gestures and threatened to call the police and that too I have no idea why coz he was the one harassing us. Totally unprofessional towards his guests that too I'm South African and my fiance Goan. He kept on saying get out of my hotel you blady stupid woman, degrading me for no reason and disrespecting guests. He had no right to attack me personally or my fiance asking why you brought this woman here as if he was being judgemental just because we were not married. This is totally disgusting behaviour from an international hotel. He refused to listen to anything we had to say. I have footage of him asking us to get out. Is this is how India treats their guests. I'm totally appalled and want action taken on this manager. This is a total disgrace and ruining the reputation of the hotel and its owner who apparently is a minister. This has caused us total inconvenience, we were left on the street with our bags not knowing what to do especially after an 8 hour journey from Goa. I stood outside the hotel sobbing for the way we were treated as guests in India. I require a full refund of my booking and action to be taken on the manager or else I will release the footage I...
Read moreFolks, stay away from this place. As we entered into the premises, we had to solve the parking issue on our own. Parking is next to an extremely smelly vacant land that will take your breadth away!
After we finally managed to resolve the parking issue, the manager at the reception put us into a holding room that was dirty and not cleaned up. We approached him and asked him to put us into a permanent clean room. He said there were no rooms available! This is given the fact that we had confirmed booking in advance. We then ventured around Bijapur and found at-least 3 hotels that were cleaner than this hotel at lesser prices. We informed the manager that we were moving out and he said we had to pay the entire amount if we moved out (for just looking at their room for 10 minutes!).
So now, we had no choice but negotiated hard for a cleaner room. Finally, they moved us into a slightly better room. We tried the food at the adjoining Kamat hotel. For food that is neither tasty or healthy, the cost is pricey! We tried the Udupi Veg Restaurant just apposite and I totally recommend that - much cheaper rates and the taste is much better and they have courteous staff!
We left the next day after once again working out the parking issue. We paid a whopping 1000/- for a non-AC smelling room. There are at-least 3 other options (Golden Heights, Heritage International and Hotel Pearl) that are much better and 2 of them are cheaper than this place (700-800 types for non/ac and 1000+ for AC). These places are on the same road within 500 mts of each other. So, do your research. This is a review based on factual experience.
Beware of this property as the staff are just not helpful and they are not a...
Read moreDear friends, Let me share my bad experience with the front office staff and un-professional attitude with arrogance by their staff. Let me put them in points Room rent per night is ex-aggregated to squeeze max from innocent tourist/customers. The staff think that they are the boss and never listen to customer concern with regard to reduce the tariff and give some extra benefits. Very rude and hard local temper while they talk, gesture etc. When you go out for personal visits etc. they enter your room without informing or calling us. This is ridiculous, do you call this an International standard? Will you pay for any loss money etc.?? When other hotels nearby are giving 1.water bottles, 2. Complementary Breakfast etc. same tariff per night. Also, they gave stupid reason when your tariff is too high in town. So, shame on being so profit oriented and saving on cost of this simple needs of a visitor. Coming to room cleanliness - very bad. not cleaned. Bed sheets were not replaced, Washrooms were not cleaned or sanitized. No room service, Everything is charged EXTRA. No internet, TV not working. No magazines,news paper to read.
Overall, it is just because of this THIRD class, Illiterate and un-professional staff my whole trip was bad and had to check-out to another hotel with very less tariff and more professional hotel next to this hotel.
I strongly not suggest to any of my friends, relatives etc. to waste their holiday/work etc. with this kind of high tariff with ZERO satisfaction staff and...
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