Hotel Viceroy Comforts Mysore — Hotel in Karnataka

I had stayed at Hotel Viceroy Comforts for 3 days from 27th Jul, 2018 to 30th July, 2018.||The receptionists Sinchana and Ranjana were extremely helpful, hospitable and the check-in was done quickly and efficiently. The general area, passages, lift are all maintained very well. Spacious property and the ambience is good. The room allotted was quite spacious and well-done except for a broken glass in the side wall panel. I reported the same to the reception to be inspected as it could cause grievous injury and as a guest I didn’t want to be questioned about this damage at the time of checkout. However, for the 3 days I stayed at the hotel, no one bother to inspect it. Then came a series of disappointments :||||1. Did not get hot water supply in the bath. Tried informing the Housekeeping which almost doesn’t exist in this hotel as I experienced in the 3 days of stay. Subsequently, I requested the reception and then the hot water valve was opened wherever it is located.||2. On day 1, I had a problem with the flush knob in the bathroom as it was getting stuck and copious water was flowing in the closet which couldn’t be stopped. I brought it to the notice of housekeeping (through the reception as housekeeping never ever lifted the phone whenever I tried for them in the 3 days of stay). They got it temporarily fixed through a housekeeping staff. However, it again repeated in the evening and enormous water got wasted overnight. I again lodged a complaint on the same. Nothing much happened except providing a temporary fix. Hence I requested for a change of room on the 3rd day which they obliged.||3. Daily cleaning of the room, change of towels - housekeeping was skipped on the first two days and they obliged when I requested for it on the 3rd day.||4. Daily Breakfast has a choice of just two pre-fixed snacks apart from bread & butter. Evening snacks options almost don’t exist. I was told I can order tea or coffee.||5. No newspaper was provided despite being requested for choice of newspaper the guest would prefer.||6. You have a problem viewing T.V., the housekeeping will bring a T.V. remote and set it right but take away the T.V. remote. You are only provided set-of-box remote. ||7. The most disturbing (dis)comfort was with their WiFi connection. They provide a daily plan token which the guest has to use daily by entering the login and password. Except for couple of hours of WiFi, I could not use the WiFi for the rest of my 3 days of stay as it wouldn’t connect. At the reception, they did try to help me by providing alternative tokens and in fact, they even tried several times int the 3 days getting my mobile connected with the hotel WiFi but couldn’t do so. They expressed that, probably there was a problem with their WiFi Server. In fact, WiFi was one of the main motivation for me to book my stay at this hotel. This was a big let down !!!! ||8. 90% of the staff don't understand any other language other than Kannada - this is true with the house keeping, room service, restaurant and some reception staff. Is this a 3 star hotel in a tourist centre !!!??? ||||I believe, going by the pre-requisites of a 3 star category hotel which Hotel Viceroy Comforts is, it leaves a lot to meet with the expectations of its guests and also the necessary provisions...

The hotel is located centrally in the city with a quick connectivity to the major tourist sites in the city like The Mysore Palace & Mysore Zoo, Karanji Lake etc.||||Checked-in the hotel for a weekend i.e. 14-15th April.||The hotel has a huge parking space with around 42 rooms. I booked a room for 2 people with a 'King Size' Bed.||The room was big enough to accomodate 2 people and their luggage. The room had an attached washroom (not so big in size), an almirah, AC and a flat screen TV.||||The foor served was pretty good (South / North Indian food options available) in taste and the cost was also pcocket friendly.||Bar is not availble in the hotel premises, but you can bring in your own booze and can order some food to accompany your drinks. (Green Salad & Chili Paneer are saviour.)||||The services offered by the hotel was not so good infact they were poor. The room service time was unexpectidely high and the intercom system was pathetically mis-communicated. The staff was least bothered about the guest's comfort and requirements.||||There was free Wi-Fi available in the hotel which didn't work for the complete weekend because of some network provider issue and the mobile network reception was also poor. Hope the internet problem is sorted soon! ||||The hotel is a good place to stay with your family & friends and enjoy some good food at the roof-top restaurant. The room services can be inproved for...

The hotel is located centrally in the city with a quick connectivity to the major tourist sites in the city like The Mysore Palace & Mysore Zoo, Karanji Lake etc.

Checked-in the hotel for a weekend i.e. 14-15th April. The hotel has a huge parking space with around 42 rooms. I booked a room for 2 people with a 'King Size' Bed. The room was big enough to accomodate 2 people and their luggage. The room had an attached washroom (not so big in size), an almirah, AC and a flat screen TV.

The foor served was pretty good (South / North Indian food options available) in taste and the cost was also pcocket friendly. Bar is not availble in the hotel premises, but you can bring in your own booze and can order some food to accompany your drinks. (Green Salad & Chili Paneer are saviour.)

The services offered by the hotel was not so good infact they were poor. The room service time was unexpectidely high and the intercom system was pathetically mis-communicated. The staff was least bothered about the guest's comfort and requirements.

There was free Wi-Fi available in the hotel which didn't work for the complete weekend because of some network provider issue and the mobile network reception was also poor. Hope the internet problem is sorted soon!

The hotel is a good place to stay with your family & friends and enjoy some good food at the roof-top restaurant. The room services can be improved for...