OYO Flagship 41694 Hotel Safa Inn — Hotel in Kerala

Don't book via OYO,, it's a fraud company,, couldn't communicate with OYO customer service,, I paid while booking but when i reached the hotel they demand money much more than the online price(almost double),, more than 45 minutes i struggled with OYO customer service but useless,, stand on the middle of the road,, room pictures diifferent, when u visit directly it's like low priced lodge, no hot water, no TV, No parking,, no clean,, no wifi,, no proper security,,, OYO is the fraud company,, Now I'm struggling to get my money refund.

If you call customer service regarding refund after attend the call they say plz wait in the line for few minutes, then a music plays, you have wait roughly around 45 minutes over the phone call, then nobody will come, call will get disconnected automatically. what kind of a customer...

We had three days stay and the Air-con in the room was not working. The hotel was ready to change the room after being informed. The wifi provided was working and more than enough for customers demands. They have to improve cleanliness and hygeine inside their corridoors (experienced a cockroach infestation in our room during their corridoor cleaning process). Daily cleaning activities were skipped during our 3 days stay. Considering the prices in OYO and MMT I cannot recommend staying there. They are just good in advertising and poor in managing the customer issues. No inspection, No enquires. Only premium pricing for mere premium services. The customer care of OYO is also horrible. They cannot call back a customer, cannot call the hotel reception and convey any message. Our total experience with the hotel employees...

TV not working, one led bulb in room, intercom not working, geyser not working, no soap except some liquid body soap at the bottom of the dispenser, leaking faucet, no bulb in corridor. Only solace is that two people can stay in a room called AC if the temperature is set at 16 degree, near to medical College by the side of the road. Oyo and their partners are frauds and cheats. This is my third bad experience with oyo rooms. These people should be booked for cyber crime, since they assure some thing online and take money upfront from customer and deliver the above shown kind of...