KINGSTON HERITAGE LONAVALA — Hotel in Maharashtra

Everything was great about the villa. But we had cash stolen from our wallets while we were away from our rooms. Owners should take this into account and be mindful of what their staffs are upto.

This part from here onwards is response to your reply on my review

Thank you for your response. However, I must express my disappointment with the tone and content of your reply.

Firstly, instead of addressing the core issue raised with objectivity and professionalism, your message deflects responsibility and makes sweeping, baseless assumptions about our group. Words like “pathetically incorrect” and accusatory remarks about our level of sobriety are both inappropriate and uncalled for — especially from someone representing a hospitality business.

Let me clarify a few points: Our Language & Concerns Were Clear: Referring to “wallets” in plural was intentional, as more than one individual felt concerned about their belongings. If you felt that was grammatically incorrect, that’s a minor detail compared to the serious concern we raised — potential theft within your premises. Admitting Lapse in Supervision: You acknowledge that your caretaker left the technician unattended, which is a lapse in protocol — especially when guests’ belongings are present. That alone warrants a more serious and empathetic response from your end. Technician Payment: The fact that the AC technician’s employer chose to compensate us with ₹8,000 clearly shows there was some level of acceptance of accountability. No one would pay that amount without some concern or suspicion — especially when there is “nothing to hide,” as you claim. History of Incidents: While you mention that no such incident has occurred since 2018, that doesn’t invalidate the possibility of this being the first. Trustworthiness is built not only on years of service but also on how you handle complaints when they arise — and your current stance is far from professional. Blaming Guests: Suggesting that one of us might have taken the money or that there was a “miscalculation” is purely speculative and an attempt to deflect. Our group reported the incident in good faith and expected responsible handling — not personal attacks or character judgments.

While we are not demanding further compensation, what we did expect was a more civil, responsible, and courteous response from the property owner. Unfortunately, your reply does not reflect that.

We sincerely hope you reconsider how you respond to such concerns in the future. The hospitality industry depends on trust, professionalism, and empathy — not defensiveness and...

Thank you for your passionate response — it was almost as entertaining as the experience itself.

Let’s set the record straight. We were a group of well-educated, mature professionals who can afford a 6BHK villa without blinking, so believe me, ₹9,000 didn’t exactly throw our finances off track. It’s adorable to suggest that people who can rent out premium properties suddenly forget how to count their own cash. But sure, let’s pretend we all got collectively confused.

Also, thank you for reminding us that your property has been operating since 2018 without issues — though it’s unfortunate that your perfect record was ruined the moment we checked in. Statistically unlucky for you, isn’t it?

As for your “trusted” technician who’s been working for more than 4 years, how reassuring. I suppose the number of years someone works automatically equates to spotless character? Fascinating logic. We’ll be sure to update law enforcement and background checks across industries with this new insight.

But what truly stands out is your noble gesture of returning the money despite knowing nothing was stolen. That, sir, is the textbook definition of guilt-driven compensation — or at the very least, a desperate PR move.

In closing, instead of attempting to gaslight paying guests who trusted your space, perhaps consider investing more in accountability than in alibis.

Warmest regards, The “wallet-miscalculating” group that could afford your villa —...

Our stay at Kingston Villa was marred by an incident that no guest should have to experience — and worse, by the unprofessional way it was handled by the villa owner.

During our stay, a robbery took place in one of the rooms. Cash went missing from a guest’s wallet while an AC technician was left unattended in the room by the villa’s caretaker. Instead of treating the matter seriously and addressing it with professionalism, the owner’s response was dismissive, accusatory, and frankly, shocking for someone in the hospitality business.

Rather than showing empathy or taking ownership of the lapse in supervision, the owner chose to question our sobriety, make speculative and baseless claims that someone from our own group might have taken the money, and downplay the incident entirely. The AC technician’s employer even paid ₹8,000 as compensation — something that wouldn’t happen if there was truly “nothing to hide.”

What’s most concerning is not just the robbery itself, but the lack of accountability and the unprofessional, argumentative tone in all communications afterwards. A property can have nice amenities, but trust, safety, and respectful treatment of guests are non-negotiable. Sadly, Kingston Villa failed on these counts.

I would not recommend this property to anyone who values security, professionalism, and...