OYO 30283 Rix's Hotel And Resort — Hotel in Punjab

Had a worst experience, reached after travelling 12hr road trip just to discover they don’t have a room for us. In fact the booking was prepaid they didn’t even bothered to call us advising that we don’t have a room. But funny part they had rooms which they choose to give to a big group that arrived last minute. Staff unaware of what’s happening, advised don’t have rooms but wait for a bit will figure something out. Waited for an hour, spoke to there Manager, was given an occupied room which was another disappointment. Then we were told they only have suite and they can’t give us that room because we booked standard room and there’s a price difference. “ Hello... I will book the room which I will see available. Booking was done through MMTC” They could have said that earlier when we arrived but they didn’t. Another surprise came up when I agreed to pay extra money without any question but room was still dirty, had to wait till they clean it. NOT IMPRESSED! Plus point- Manager was courteous he tried to resolve the issue and did his best to help us out. But they...

It was my worst experience to book this hotel or may b dharamshala. I travelled a lomg distance and booked this hotel from go ibibo. On arrival at hotel first of all the Receptionist asked me at what price i have vooked and then said we can't give you booking as we dont have any contract with go ibibo. The so called president of hotel also talked so rudely and very straight forward denied us and said just talk with customer care as we cant serve u. I alsoade their videos and soon will b postinh that on social media and will definitely...

Receptionist had mental issue: While check in; he was taking food orders. We were waiting with our ids to check in Else this receptionist denied giving any towels, saying had no towels in stock as all of them had gone for cleaning. He was so rebellious that after asking him for basic necessity, he started shouting for cancelling the booking. Created a mess...