The Chocolate Box And Lounge — Restaurant in Punjab

If you're in Ludhiana and looking for the perfect spot to indulge in great food, warm vibes, and outstanding service – The Chocolate Box is an absolute gem!

From the moment you walk in, the ambience sets the tone – classy yet cozy, with a hint of luxury that makes every visit feel like a treat. But what truly makes this place special is not just the delicious food (which is top-notch, by the way – from decadent desserts to perfectly curated meals), but the incredible hospitality.

A special shoutout to Chandan and Rachna Bains who made our experience truly memorable. Their attention to detail, friendly nature, and genuine care for guests elevated the whole visit. They were not only professional but went above and beyond to make us feel comfortable and welcomed. It’s rare to find such warmth and enthusiasm in customer service, and they truly deserve appreciation.

Whether you're dropping by for a quick coffee, a dessert fix, or a proper meal, The Chocolate Box won’t disappoint. Highly recommended for foodies and hospitality...

The manger is arrogant and over smart he doesn’t know how to talk to the customer, he was continuously talking on phone when I was placing an order for juice and coffee. when I enquired him about what kind of juices do they have, he pointed me with anger and big eyes towards menu, though I wanted to talk him verbally as I wasn’t able to understand their menu! As he disappointed me, I asked him to make me talk to his manager, to which he replied that I’m the manager and I’m the owner and if I don’t get him then I should go somewhere else. He spoke very arrogantly that no one has ever talked and behaved like this to me and I must say that it was his luck today that my husband was not along with me , else he would have faced the wrath! And I request that owner of this chain should send me his phone number as we are unable to get his number...

I’ve always been a fan of Chocolate Box — it used to be one of the best spots around, especially for its fresh and healthy menu. However, ever since the management changed, the overall food quality has gone down. The new menu doesn’t live up to the previous standards.

One major disappointment is the change in breads — earlier, they used good-quality, healthy options which truly made a difference. Sadly, that touch is missing now. The absence of their Cheese Cottage Sandwich, which was not only my personal favourite but also one of their best sellers, is a big letdown.

On the positive side, the staff remains courteous and their service is still satisfying. I truly hope the new team reconsiders the original menu and brings back what made Chocolate Box so special in the...