Hotel Le Garden — Hotel in Tamil Nadu

Our stay between 14th Sept 24 to 15th Sept 24: The hotel deserves a negative rating for its very poor service and its attitude towards a problem originated in their premises. As we entered our  room no.315, there was only one bottle of water for two of us. The room boy stated that it is as per the hotel's policy. No remote was provided for ac. The ac panel was nowhere to be seen. Only wooden made grills were visible. Mind you the outdoor unit of the split ac was seen outside the window. The fan of the outdoor unit was running. After some time, we could feel the ac, though the indoor unit was hidden behind the wooden grill. In the absence of a remote control, we had to put up with the preset temperature. After resting for a while, we had gone out for few hours then returned back to the room. To our utter horror, the ac had stopped working. When we reported this issue to the reception, they had agreed to shift us to another room. We had to repack our personal belongings and shift to room no. 304. AC remote control was made available and we could set the desired temperature. Our car was parked within parking area of the hotel. Next day morning around 7.30AM we were checking out. To our utter horror, there was a long dent and scratch marks on the right side rear door of our car. Immediately, we called the staff at the check out desk Mr. Arokya Thava Selvan to see the damages himself. We demanded from him that the hotel is fully responsible for the damage caused to our car. The hotel should fully compensate us for the damage caused to our Honda Amaze car. We had shared the photograph of the damage to our car. Mr Arokya Thava Selvan had promised to speak the general manager and get back to us. He also wanted to check the CCTV footage. As we had to leave, we trusted the hotel staff and left the hotel for our destination.The very next day (16/09/2024), I called up to check with Mr Arokya Thava Selvan about the status. He was yet to speak to the general manager. He also told me that he was yet to study the CCTV footage.Subsequent days, he would not respond to calls. The hotel also did not respond to any of my emails.As the booking was done through makemytrip.com, I had requested them to take up my complaint with the hotel. Despite repeated attempts by makemytrip.com, the hotel had disowned any responsibility. The hotel had refused to share the CCTV footage too. Our understanding of the damage to our car: Our car was parked in the parking area by our driver and he was sleeping in the resting area meant for drivers. Our driver was woken up by the valet driver of the hotel around 1.30AM. The valet driver had told our driver to move our car a bit as another vehicle needed to be accommodated. Our driver moved our car a bit and went back to sleep. The damage was noticed by us in the morning. By this time, the vehicle which was brought in by the valet driver had already gone. The valet driver was also not present at the time of our check out. Our understanding is that our car was damaged by the vehicle which was brought in after 1.30AM. The hotel's valet driver was fully responsible for the damage. This is an irresponsible hotel. Don't get carried away by the locational advantage of the hotel. If your car gets damaged in the hotel's premises, don't expect any responsible action...

The hotel deserves a negative rating for its very poor service and its attitude towards a problem originated in their premises.|As we entered our  room no.315, there was only one bottle of water for two of us. The room boy stated that it is as per the hotel's policy. No remote was provided for ac. The ac panel was nowhere to be seen. Only wooden made grills were visible. Mind you the outdoor unit of the split ac was seen outside the window. The fan of the outdoor unit was running. After some time, we could feel the ac, though the indoor unit was hidden behind the wooden grill. In the absence of a remote control, we had to put up with the preset temperature. After resting for a while, we had gone out for few hours then returned back to the room. To our utter horror, the ac had stopped working. When we reported this issue to the reception, they had agreed to shift us to another room. We had to repack our personal belongings and shift to room no. 304. AC remote control was made available and we could set the desired temperature.|Our car was parked within parking area of the hotel.|Next day morning around 7.30AM we were checking out.|To our utter horror, there was a long dent and scratch marks on the right side rear door of our car. Immediately, we called the staff at the check out desk Mr. Arokya Thava Selvan to see the damages himself. We demanded from him that the hotel is fully responsible for the damage caused to our car. The hotel should fully compensate us for the damage caused to our Honda Amaze car. We had shared the photograph of the damage to our car. Mr Arokya Thava Selvan had promised to speak the general manager and get back to us. He also wanted to check the CCTV footage. As we had to leave, we trusted the hotel staff and left the hotel for our destination.The very next day (16/09/2024), I called up to check with Mr Arokya Thava Selvan about the status. He was yet to speak to the general manager. He also told me that he was yet to study the CCTV footage.Subsequent days, he would not respond to calls. The hotel also did not respond to any of my emails.As the booking was done through makemytrip.com, I had requested them to take up my complaint with the hotel. Despite repeated attempts by makemytrip.com, the hotel had disowned any responsibility. The hotel had refused to share the CCTV footage too.|Our understanding of the damage to our car: Our car was parked in the parking area by our driver and he was sleeping in the resting area meant for drivers. Our driver was woken up by the valet driver of the hotel around 1.30AM. The valet driver had told our driver to move our car a bit as another vehicle needed to be accommodated. Our driver moved our car a bit and went back to sleep. The damage was noticed by us in the morning. By this time, the vehicle which was brought in by the valet driver had already gone. The valet driver was also not present at the time of our check out. Our understanding is that our car was damaged by the vehicle which was brought in after 1.30AM. The hotel's valet driver was fully responsible for the damage.|This is an irresponsible hotel. Don't get carried away by the locational advantage of the hotel. If your car gets damaged in the hotel's premises, don't expect any responsible action...

i had the misfortune of staying in this hotel for three days and they charged me Rs 3,400 per day inclusive of breakfast. The digital key did not work and every time we had to get their to use their master key. During the entire stay of 3 days every time we needed someone's help to enter our ROOM. The staff at the reception did not feel guilty at all and in fact laughed it off as a joke. Since I had already paid advance was forced to tolerate their inefficiency and arrogance. The rooms were very poor standard for the price paid. They did not even provide drinking water bottle. The breakfast was cold and the attitude of the staff was totally indifferent. I had booked tax for temple visit for two full days and one half day through the hotel itself. The rate quoted was Rs 3,700 per day of 12 hours and 200 km. Any extra km would be charged at Rs 16 per km and any excess of 12 hours would be Rs 300 per hour. On second day we had done 15 hours but less than 200 km so they charged me Rs 3,700 plus 900 for the 3 extra hours. On the last day i used the car for half a day 6 hours and 100 km. The hours extra was 2 hours and the km was 120. They ignored the extra hours but since I had exceed the 100 km charged me for the full day. The yardstick used was to their advantage on each day. I found this attitude and arrogance totally unacceptable but they refused to budge and insisted I pay for the full day which I did since I had a train to catch. Even after informing them that i would give them a poor rating they simply did not care. I would definitely not recommend this hotel to anyone. Rayas or Balaji are any day better where the staff are courteous and the service excellent. This stay at Le Garden left a very bad experience in our temple visits which was the redeeming factor. I would give them a rating of less that...