PARADISE PERFECT — Hotel in Tamil Nadu

During my recent trip to Ooty, I had the misfortune of staying at a hotel ironically named “Perfect Paradise.” From the moment I stepped into the property, it was clear that this place was far from paradise. The problems began right at check-in. The room I was given was in terrible shape. It was not clean at all, and a layer of dust sat on almost every surface. The carpet was the worst part—it looked like it hadn’t been cleaned in months, heavily stained, and full of dirt and debris. Walking on it was uncomfortable and made me feel like I needed to wash my feet immediately. It was extremely disappointing to see such poor maintenance in a hotel that looked decent in pictures online.

One of the most frustrating aspects was the complete lack of basic amenities. There was no kettle in the room, which is shocking for a hotel in a hill station like Ooty, where guests usually want to enjoy a hot drink to cope with the cold. There was also no hospitality tray—no tea or coffee sachets, no sugar, not even a complimentary bottle of water. It was clear the management put zero thought into guest comfort. In a location known for its chilly weather and serene vibes, having a hot cup of tea in your room is a small but meaningful comfort that was completely overlooked here. The absence of such basic facilities made the stay feel cold and unwelcoming, both literally and figuratively.

To make things even worse, the road leading to the hotel was dangerously steep and narrow. Driving up to the hotel felt extremely unsafe, especially for those unfamiliar with hilly terrain. It was a nerve-wracking experience trying to navigate such a sharp incline, and I was genuinely concerned about the safety of both the vehicle and the people in it. For a hotel that expects guests to drive in, proper accessibility should be a priority—but clearly, that was not considered at all. This added another layer of stress to an already disappointing stay.

As if the lack of cleanliness and amenities wasn’t enough, the staff added to the unpleasant experience. They were indifferent, unwelcoming, and showed no effort to make the stay even slightly better. There was no greeting, no help with luggage, and no basic courtesy. Every request felt like an inconvenience to them. It was disappointing and frustrating to be treated with such apathy. What made everything worse was the false marketing. The online pictures painted a completely different picture—bright, clean rooms and warm ambiance—but the reality was nothing like that. It was misleading and downright deceptive.

I have stayed in many hotels, ranging from budget to luxury, and I understand not every place will be perfect. But this hotel didn’t even meet the bare minimum expectations. Cleanliness, safety, basic courtesy, and essential amenities are not too much to ask. “Perfect Paradise” failed on every level. If you're planning a visit to Ooty, avoid this hotel completely. You...

It’s genuine review from us, please read all the points carefully before booking this: Extremely Disappointing Stay – Unprofessional, Money-Minded, and Poor Facilities. We booked this hotel for 4 nights through Booking.com, expecting a comfortable and welcoming stay. Unfortunately, what we experienced was far from it, It was one of the most disappointing hotel stays we've ever had. Due to a sudden weather emergency and official red alert, we had to vacate the hotel one day early for our own safety. We explained this to the owner and politely requested an adjustment for the unused day. However, he flatly refused to help and said we should "talk to Booking.com", even though he clearly had the authority to make changes. We reached out to Booking.com’s customer support, who were very cooperative and promptly agreed to email the hotel, requesting approval for an early checkout (3 nights instead of 4). They confirmed that all that was needed was the property’s approval. When we informed the owner, his attitude completely changed. Instead of cooperating, he became rude and hostile, stating that because we had earlier shared feedback about the poor condition of the hotel and room, he would now refuse to approve anything. He accused us of "showing attitude", even though we had been polite throughout. What shocked us even more was that he admitted “he would make us pay for the full 4 days”(Exactly his words) as a punishment for sharing honest feedback. He was clearly money-minded and lacked basic courtesy. The next morning, he deliberately left the premises and asked his staff to collect full payment from us, forcing us to pay for a day we didn’t even stay. On top of that, the hotel facilities were extremely poor and nowhere near what you'd expect from a property rated as 3 stars on Google: No tissues provided in the washroom. Extra blanket request denied, even when the weather was cold and uncomfortable. Rooms were not soundproof — we could clearly hear people and noise from outside. Cleanliness and comfort were far below standard. Worst of all, we felt a clear regional bias in his tone — especially toward us as North Indian guests, which made the stay feel even more unwelcoming. In summary: Unhelpful and money-minded owner with no flexibility, even during an emergency. Refused early checkout request approved by Booking.com, purely because we gave feedback. Forced to pay for an unused night, which is unfair and unethical. Very poor facilities for the price (₹7000 per night) — no tissues, no soundproofing, no service. Unprofessional conduct and a lack of basic hospitality. Discriminatory behavior made us feel even more unwelcome.

Not recommended at all. Please think twice before booking this property. We did big mistake by booking this. But you can save yourself by wasting your...

There is absolutely nothing good that i can write about this place. I wish i could give -ve rating. I want to ask people who have rated this place, what did they see to give it 8.6. Point they should improve on: Infra that they have put in place is good quality but is definitely not ideal for a hill station hotel setting. On a hill station expecting hot water is basic i think, but the Geyser took 30 mins to give 2 mugs of hot water. this started a 3 hrs frustration , when initially reported this to the reception they said "we will send someone" (the someone came n asked us to wait what i genius solution* after 20 mins called reception again to which a person came n said " this i Murphy Richards BEST QUALITY water heater this the best you will get" after 3 hrs of continuous to and fro i asked them just give me 2 buckets of hot water we will adjust (FYI : we were 3 of us so expecting 2 buckets was fair demand) But we were told that it will take 30 mins for bucket so an hr for 2 bucket hot water. quicker resolution of problems reported. when we checked in the Dish TV connection was not working, we has reported that within 15 mins of arrival. The Person took more than 48 hrs, to make a call to local operator and it get it working. every time we called we were asked to wait as they r working on it. Out food is not allowed in property (i have traveled so i know for a fact that any hotel/resort/AirBnb or home stay should have if not awesome then decent in house restaurant). But where do i even start with restaurant, you have to order dinner 30 mins in advance and we did that but we wanted 2 extra roti when asked for that we were given stale roti and the rice was clearly prepared for morning. They have only on person responsible for any group coming for dinner so if you want to order one roti then he will finish somebody else's full order then will prepare your roti. FYI : we found...