1st experience lasts

People leave reviews after they have left but I am going to start from the beginning.

This was terrible from the moment we arrived.

We are currently staying here and it’s 23:30 at night whilst I am writing this.

My son’s visa took 1 minute to sort out yet, ours took at least 20 to 30 mins, no particular reason expect who we came to the desk Siraj would leave us waiting whilst he dealt with their issues.

I was desperate for the toilet but the toilets near the reception were disgusting , the floor was filthy with mud and the toilets stank of urine. Hence, I waited until I got to my room.

My daughter’s bed had a banana peel and the duvet was dirty. She requested clean bedsheets and dirty ones were given AGAIN! The banana peel was scraped off and at the request of my daughter the duvet was changed. Again, this was disgusting. In fact , not what you would expect , I don’t know who has left these raving reviews about this place. The shower in the suite was not working properly and a staff member told my son that you have to use half with bucket and half with a a shower head. NOT heard that one before. Oh , my daughters duvet was dirty again ( and these are washed)

If this is 4 to 5 stars then it would make other hotels look like millionaires row.

Our room shower curtain were also filthy as was the sink.Furthermore, the drain at the bottom had foam built up and was on the floor.

This behaviour towards foreign guests is not acceptable at all. It is pure ignorance and very unprofessional.

Gotham ( Suraj said that was his name) who is the manager was watching everything from the side yet when we first arrived , the time and effort it took was unbelievable something should have been said. That is NOT good management.

We also had our photographs taken by telling us that we are foreign travellers and pictures need to be taken , why is that, are we here on holiday or not? I personally feel in my opinion it’s not because we are foreign travellers but for other secular reasons. The reason was given that they have an army base here and it was for that reason but any person could be an issue NOT just foreign travellers. We have stayed in the finest and regular hotels around India but have never had this experience from photographs to the reception. In fact, we stayed at hotels opposite chief justice residents yet , here we were made to feel very inferior and with guilt.

The only member of staff “Shree Sabariah” was excellent from start to finish. By the time we got upstairs he was sorting out cases. He was nice and friendly , which is a credit to this hotel. Learn from him!! I left him a nice tip for all his efforts.

With regards to the restaurant the food was nice apart from my son’s fish which was undercooked. Thank you Rajan for the service.

I would NOT recommend this place to anyone foreign traveller or not, they feel they can walk all over you , treat you with no regard and you have to accept it.

I will always leave an honest feedback from experience. On this trip we have been travelling the south of India for the past 10 days, apart from this hotel the rest have been unbelievably brilliant, just a smile and just basic help but it was brilliant.

They have a lot to learn and I feel that the members of staff need to learn their jobs and not laugh at guests who have been treated very badly, who are upset and the managers need to take more responsibility, not just watch from the side.

No one has the cabability here to take responsibility

My children’s linen is filthy , dirty and they have downright irresponsible staff. I talked to the staff patiently but even my patience wore off.

We are here on holiday and the last thing you need is having to raise issues when everyone around is sleeping.

I really do hope that the owner of this hotel reads this review from a disgruntled foreign traveler with his family who has been treated with nothing short of shambles and total disrespect. I’m not asking for the world but just a clean room, clean linen and decent service.

Stay at your own peril.