PL. A. Krishna Inn — Hotel in Tiruchirappalli

I had chosen this hotel keeping in mind it's very close to the Central Bus Stand and had read mixed reviews about it on various sites and was pretty convinced.

When I entered the hotel, it looked posh and I was pretty happy with my choice. The reception and the walkway to the rooms gave a classic high-end hotel feel. The rooms here are very big, spacious, with appropriate provision for your luggage and clothes. It's well lit and ventilated. The bath rooms were neat, clean and big as well and I don't really have much to complain about the room. The Complementary Breakfast was simply amazing - the variety of spread was really good and tasty too : But, if you're looking for something Non-Veg, there's nothing they offer (Didn't matter to me cos I'm a Veggie). The food I chose to eat was also served quick, reasonable and tasty. However, the table clothes were with a lot of stains and not changed after every guest uses it. The staff at the reception, restaurant and other service men (laundry, room service, house-keeping) were all courteous and very polite. They even helped us in letting us know about places to visit and put us in touch with a Cab.

I only had one issue with no hot water available on one evening when I'd to head out. I'd called the house keeping staff 5 times and even the reception to only get hot water supply after waiting for 15 mins. Considering that they claim a 24 hour hot water supply, this shouldn't have happened. If they've specific hours or if a visitor needs to place request for supply in un-usual hours, this can be mentioned somewhere in the bathroom or while we check in.

That said, I enjoyed my stay here for 2 days :)

However, all in all, the maintenance can be improved a little more, to take this to higher places! The common area sofas had a lot of dust. The hand wash in the restaurant was very poorly maintained and had a foul smell! The WiFi wasn't even working during my entire stay - if it's a 3 Star hotel, this is basic. Google Pay and other online payments are not accepted - This is so basic today: Even the Chai wala and others have GPay - this needs to be implemented ASAP. The music in the elevator was too loud - this was audible till the rooms all night ! The TV in my room had only Tamil channels - if you're a Non- Tamil guy, and also want to chill in the room watching TV, I had no choice at all - other regional languages, Hindi, English, Sports weren't there at all ! Considering it's a 3 Star hotel, training in Basic English to the staff would help. A Hair Drier in the bathroom would help. Few Tissues in either the bathroom or the room would be good. The restaurant can be better maintained. The table clothes are very dirty and not changed at all after a guest...

This is my first stay at this hotel.Infrastructure wise a Good Hotel but Covid seems to have taken a toll.||||Let me start from first with the Good things.They have a spacious underground Car parking facility.The Check in was ultra smooth n quick and so too the Check out.Many Thanks to Ms.Kanimozhi at the Front Desk.The room was neat n appeared clean and so too the Toilet.The food is Okay to Good.The same holds good for the Buffet Breakfast...not too good but not too bad either.||||Let me enumerate the problem areas.There seems to be a shortage of staff n this is found everywhere after Covid...this causes delay n longer waiting time.Staff have to be trained better especially in behavioural aspects.Some of them are talking loudly during morning buffet time.A classy hotel will not see this kind of behaviour.||||The Dining Hall needs some tweaking to be done.The Cloth coverinv the tables are very dirty.There are even house flys on the table and near the food.In these days of infections,this has to be attended to.||||In general,Rooms n important spaces need to be painted....Things n materials may have to be changed or repaired...these can be done in phases.||||There is a Main Switch in the room which controlls all the electrical points.This was not mentioned by yhe Bell Boy.Water is leaking in the toilet basin due to some malfunctioning.Some Customerz had complained about the Shower...the Switch is faulty n gives trouble often.Towels given in the rooms need immediate replacement.||||This hotel is being run by the PLA Group...they are good entrepreneurs who work hard in their businessez.Hope they look into the general n specific complaints of customers.||||Can understand the problems of those in the Hospitality sector who took a bit of a hit during Covid n Lockdown.This was a once in a century happening n there is bound to be some disruptions but many who pay hard earned money to stay in Hotels like this will not come a 2nd time when confronted with these problems n issues.||||Wish you the Very Best...

I want ZERO stars for this nightmare of a property! Google, do yourself a favor and REMOVE this place from your listings immediately. This dump is absolutely worthless. It took them a ridiculous 25 days to even bother replying, despite my constant follow-ups. Their building is falling apart with some disgusting liquid leaking everywhere. They had the nerve to tell me to park my car in a specific spot and only check it after THREE days—while I was down with viral fever! When I finally found damage on my windscreen, the management had the audacity to say it’s NOT their problem. Every time I call, they blatantly ignore me. And yes, I have all the recorded calls to prove their pathetic excuses. NEVER, EVER stay at this ancient, run-down disgrace. Oh, and their breakfast? Absolutely the worst I’ve ever had. Avoid at all costs!

Proving negligence? Don’t make me laugh. The hotel might try to weasel out by claiming the damage wasn’t their fault—maybe blaming some third party or some “unforeseeable event.” But let me be crystal clear: if there was leakage on their premises that damaged my car, and they did NOTHING to prevent or fix this hazard, that’s outright NEGLIGENCE. They are fully responsible for the mess they allowed to happen and then shamelessly denied. This level of incompetence and irresponsibility is beyond unacceptable!

Never book this property. Honestly, I feel sorry for the owner for having such an incompetent team. If you try to remove this review, be prepared—I will take legal action, and your hotel’s reputation will...