Hotel Vills - Stay in Luxury Guest House — Hotel in Uttar Pradesh

My stay at this hotel was an absolute nightmare. From the moment we arrived, it was clear that cleanliness and guest comfort were not priorities. The room had not been cleaned after the previous guests, with unmade beds and unchanged sheets. When we requested fresh linens, we were told the laundry staff wasn’t available, so nothing could be done immediately. The washrooms were in a filthy state, yet despite raising concerns, no effort was made to address the issue.

To make matters worse, the room boy, Vikas, was incredibly rude and behaved as if he had more authority than the manager. Instead of addressing our concerns, he had the audacity to say, 'Ma’am, you may check out if you're not satisfied.' Things escalated when he snatched the keys from us and even went as far as threatening to lock us in the room if we didn’t leave. In an unfamiliar location, this was not just unprofessional but outright dangerous. How can guests feel safe in a place where employees behave this way?

The level of unprofessionalism, lack of hospitality, and outright hostility were beyond anything I’ve ever experienced. I would strongly advise against staying here unless serious changes are made to both the staff...

Hotel Vills offers budget-friendly accommodations in Lucknow, making it a solid choice for travelers looking for spacious rooms at an affordable price. The rooms are well-maintained and provide ample space, ensuring a comfortable stay. The location is convenient, though it comes with its challenges.

One drawback is the lack of dedicated parking. Guests have to park their vehicles on the road, which is narrow and allows only one car to pass at a time. This can be inconvenient, especially if another vehicle approaches from the opposite direction, as it requires reversing to make way.

The property has been converted from a house into a guest house, but the transformation has been handled well. It retains a cozy, homely vibe while offering the services expected in a hotel. The staff is courteous and attentive, which adds to the positive experience.

Overall, Hotel Vills is a great option for budget-conscious travelers who prioritize spacious rooms and good service over parking...

Horrible please do not book any OYo hotel and especially this particular hotel as they will try to extract money through overcharging.Also amenities like TV,geyser wifi is missing,the linens and towels are dirty, service poor and ask money for all services.Also do not go for Oyo as they will cancel confirmated booking and transfer you to some shady hotel and make you move all round while when you go to the hotel with confirm booking the hotel will either overcharge for the booking or say that rooms are not available.This is my lifetime horrible experience with OYO and with this particular hotel where i was transferred on the day of my check-in after cancellation of my existing booking so TAKE Care with OYO and hotel booking and especially the likelihood of you getting transferred to low...