Hotel O MOUNTAIN DREAM — Hotel in Uttarakhand

OYO Prepaid Booking Denied

Review: OYO Hotel (Denied Check-In Due to Prepaid Booking)

I recently booked a room at the OYO Hotel for my weekend getaway, and I was looking forward to a relaxing stay. However, upon arriving at the hotel, I was disappointed to find out that my check-in was denied due to my prepaid booking.

Firstly, I want to highlight that I had booked and paid for the room in advance through OYO's website, and I had received a confirmation email with my reservation details. However, when I reached the hotel, the front desk informed me that their system was not updated, and they did not have any record of my prepaid booking. They claimed that they were fully booked and could not accommodate me, despite my prepayment.

The staff at the front desk were unhelpful and unsympathetic to my situation. They did not offer any alternative solutions or suggestions to resolve the issue. I was left stranded without a place to stay, even though I had already paid for the room.

I was extremely disappointed with this experience, as I had relied on the prepaid booking to secure my accommodation for the trip. It caused unnecessary stress and inconvenience, and it marred my entire travel experience.

As a loyal customer of OYO Hotels, I expected better service and professionalism. It was unacceptable for a hotel to deny check-in to a guest who had prepaid for a room, without any reasonable explanation or alternative arrangements. It left me feeling disappointed and frustrated.

I strongly urge OYO Hotels to improve their system and communication between their website and hotel partners to avoid such situations in the future. Additionally, the hotel staff should be trained to handle such issues with better customer service, offering solutions and alternatives to guests facing denied check-in due to prepaid bookings.

In conclusion, my experience with OYO Hotel was disappointing due to denied check-in despite a prepaid booking. I hope that OYO Hotels takes appropriate steps to address this issue and ensure that it does not recur in the future, to maintain the trust and loyalty of...

I would highly recommend you all to never visit or book this property Owner was neither supportive nor polite . He has only one motive to earn extra money , by making you fool Denied early check-in, and even after paying for the room he alloted the vacant room to other customers (who are paying more money) Rooms are too small, bathroom was equally abysmal, untidy walls. Staff was uneducated and extremely rude with ladies. Owner attitude was disrespectful towards customer. I immediately left the room I strongly advise looking elsewhere for...

Very bad experience with me. Unprofessional behavior with any customer. Rooms r also clean with bed also. Washbasin is not able in bathroom also. TV is not available in any room. Just...