Rare Himalayas Mapham Hotel — Hotel in West Bengal

Our recent stay at QSAINA Hotel in Darjeeling was nothing short of spectacular. Nestled in the heart of the city, this charming hotel offered us an unforgettable experience over the course of three nights. From the moment we arrived until the day we checked out, every aspect of our stay was perfect, leaving us with fond memories of our time in Darjeeling.

Breathtaking Views:

The highlight of our stay was undoubtedly the breathtaking view of Darjeeling city from our room. Each morning, we woke up to the sight of the misty hills and the vibrant cityscape. The large windows in our room allowed us to soak in the panoramic beauty of Darjeeling right from the comfort of our bed. It was a sight to behold and one that we will cherish for years to come.

Delicious Vegetarian Breakfast:

One of the most delightful aspects of our stay was the delicious vegetarian breakfast served each morning. The hotel’s culinary team outdid themselves with a variety of delectable dishes that catered to all tastes. From traditional Indian breakfasts to continental options, everything was fresh, flavorful, and beautifully presented. The dining area, with its serene ambiance, provided the perfect setting to enjoy our meals while taking in the views of the city.

Exceptional Staff:

What truly set QSAINA Hotel apart was the exceptional service provided by the staff. From the front desk to housekeeping, every member of the team was incredibly cooperative and responsive. They went above and beyond to ensure that our stay was comfortable and enjoyable. Whether it was providing local recommendations, assisting with transportation, or attending to our needs promptly, their dedication and hospitality were commendable.

Special mention must be made of the front desk staff who were always available with a smile, ready to assist with any query or request. Their local knowledge and willingness to help made our stay even more pleasant. The housekeeping staff also deserves praise for keeping our room immaculate and ensuring that we had everything we needed.

Comfort and Amenities:

The hotel itself was beautifully maintained, with well-appointed rooms that combined comfort and style. The amenities provided were top-notch, ensuring that we had everything we needed for a relaxing stay. The cozy atmosphere of the hotel made us feel right at home, and the attention to detail in the décor added a touch of elegance to our experience.

Conclusion:

In summary, our 3-night stay at QSAINA Hotel in Darjeeling was a wonderful experience that exceeded all our expectations. The stunning views of the city, the delicious vegetarian breakfast, and the exceptional service provided by the staff made our stay truly memorable. We highly recommend QSAINA Hotel to anyone visiting Darjeeling and looking for a place that offers comfort, luxury, and outstanding hospitality. We look forward to returning in the future and reliving the wonderful moments we had...

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Experience: Pathetic , Traumatising

Food : 3/5 Location: 1/5 Room: 1/5 ( because of water issues ) Front desk service: 0/5 (did not pick up call after 6 rings ) Reception politeness: 4/5

Incident: I booked this hotel for 3 day but ran away in one day . During the stay i tried using the washroom at 12:00 am just to find the hotel ran out of water . I was in the toilet so my friend called the front desk several times . 6 rings and they gave no response i was worried inside the washroom . Then someone picked up the phone saying "abhi toh raat ho gaya hai pani sunbha aayega " i was in the washroom 🥲 so then we managed somehow with the available water . I booked another hotel right away . Then in morning when i was checking out i was asked about the reason for checkout , i told them the experience i had last night the person in front desk was polite but showed me the paper i signed which said 12am to 4am water will not be there , this was not informed by them before hand which led to this incident. But the question is, if i have paid them why should i be restricted in any way possible. I stayed in different hotels in the following days no one had such problem ,so the conclusion is there management is not of the top order . The view room was not having view as there are small pine trees present in front of the window you can see in the photos present in maps , we specially paid for the view room just to see small pine tree blocking the whole kanchenjunga range . And i was paying the primum price for that hotel as its fairly cheap. Drinking water was not being given as no one was picking up the call in the front desk at night . IT WAS...

I don’t know where to start. I did read the reviews the previous customers have left and I wonder what were they thinking. Here are issues I saw and hope the management addresses these if they are serious and about customers complaints. I am not stepping in this place ever again.

1. Saw dirty linens( bed sheets with either food stains or other gross stains) and other dirt on the sheets. It seems like there was no effort made by cleaning staff to make sure bed looks and feel clean.
2. Pillow covers have similar stains and dirt.
3. Room smelled like cigarette smoke. Staff came up with room freshener to cover the smell of smoke.
4. if you are big party, hardly any place to park your transportation, god forbid if it is raining. Which is almost the case in Darjeeling in Summer. You are at the mercy of God and staff.

when brought these issues to front desk attention. First question they asked was “ Are you an American?” As of cleanliness is only limited to American as if Indians don’t deserve any cleanliness or adjust karlo Kya farak padta hain. When we are paying for services we expect a clean bed for our family to crash after a long day of travel.

Do like to mention about the food, the only saving grace was the food. The food was really good and fresh and staff in the dining areas were super helpful. I hope somebody...