Super Hotel O New Town Near Kolkata Airport formerly Bhumi Inn — Hotel in West Bengal

So firstly it was a reward stay for me from Oyo as I am Wizard Gold member and if I complete 5 stays I get one reward stay so I booked this property (Deluxe Room) as per the ratings, I went there and the Receptionist said that he needs additional 800 for a room, so I tried contacting oyo as the room which I was given wasn’t even Classic, it was just like a small cabin into which a bed has been attached, this was one of the worst experience I had, after having a discussion with the receptionist I finally got a Classic room, again not a Deluxe, now in this room AC wasn’t working as it should, anyhow spend the day, really had a bad experience. The property manager kept on saying that he didn’t receive payment for this booking, is that my lookout or OYO’s ? If I am getting a reward stay then I should get what I booked, if this happens going forward then why would I even book a hotel from OYO? Also food was not that great, ordered Kadhai Paneer and Chilli Potato Dry, they have added Tandoori Roti in their menu but they won’t serve and they won’t allow orders from outside, I don’t know whose fault it was but I had a very bad stay, both OYO and the receptionist did a terrible job. Also while leaving the property the receptionist kept on telling to provide him a 5 star rating, although I would have forgotten and left him with a 5- Star rating but I can’t provide forcefully. I hope coming forward you guys serve customers equally, first investigate the matter then speak, and speak in private rather speak in front of other guests. Yep thats it...

Very bad experience. We have pre booked a room here as we checked in earlier. the guy working there was drunk that he was not even able to stand properly asked us to pay 150/- rs per hour for early check in once we denied paying the amount he started yelling at us and asked us to go directly talk to oyo People and get room from them only. Also after sorting things with oyo customer support we got the room after spending an hour in freaking cold weather morning (5:45am), when we entered the room it was disgusting, unhygienic room, also we called the reception to provide us clean comforter but they denied told us let us sleep we’ll provide it you after 10:00am. If I get opportunity to upload the pictures of unhygienic level I’ll do that for sure.

Not to look good comments mentioned on google reviews because u might suffer once u...

let me put here points which will highlight issue for a genuine caution to the next visitors to bhumi inn 1. there was no toiletries in the washroom and when i asked for it they handed me with 2 clinic plus shampoo of ₹1 each and on pressing further they bought me a ₹5 lifebuoy soap that also cut into half a piece. 2. there was no light bulb in the washroom 3. tv wasn't working 4. no proper place to have your lunch or dinner in the room. when i asked for a table the staff over there requested me to have my lunch or dinner on my bed. 5. most unprofessional behavior we received from the staffs of the hotel. a note to the manager of this hotel : " you have a very good room for business. i genuinely loved the room. but you just need to look after your management and i would suggest you need to change your...