INN11 Near Central Station — Hotel in Zone 5 Royapuram

We did a reservation through agoda and we were charged in the credit card. When we arrive to the hotel the receptionist say us we can't stay in the hotel because we were foreigners and is the policy of the hotel. Such a policy is not written in agoda nor booking.com but aparently it was written in his phone that he was putting on our faces as an only justification. We asked him to get our money back. He said he couldn't because the money was in Agoda and that we had to speak to agoda. He offered cero help with the issue. It took us a few phone calls and a lot time to get the money back. On top when I asked him why he didn't let us know in advance when he got the reservation and saw that our names clearly weren't from India (we did the reservation a few days before), he lied and say that agoda doesn't sent him the names of the people who made bookings (which I know is false since I worked as a receptionist also). The receptionist showed total ineptitude for that job. Zero interest from his part to help or to show...

Although we were able to book this hotel through Agoda, we were denied check-in upon arrival because they do not accept international guests—something that is not mentioned anywhere, not even on their official website. We had to fight for a refund ourselves, spending 30 minutes on the phone with Agoda, while the hotel offered no assistance whatsoever. They’re happy to take your money and shift the blame, but show zero responsibility in fixing their own mistakes. Avoid if you value your...

Absolute worst! We booked the hotel via Agoda and we're not allowed to check in because we are international guests. Nowhere was this written down. When arriving at the hotel, they refused to check us in or cancel the booking. Meaning that we would have to pay for the booking without staying there. The staff was uttermost unhelpful and said if we would cancel the booking we had to call Agoda and customer service ourself. If I could give 0 stars I would. Also avoid all other OYO hotels...