Gran Senyiur Hotel — Hotel in Balikpapan

got there and was impressed at how nice it was. looked like something out of a movie set !||||greeted very nicely and took my luggage in. front desk staff very polite, smiling, happy people !||||just felt like i was home. They brought my bags up to the room and i knew i was at the place to be in Balikpapan. ||||room was, bright, CLEAN AND NICE !!||||The room has good wifi and for me after coming from a place with no ac, and no hot water it was like being in heaven 😁😁👍.||||i was leaving the room when my ipad pinged with a message so i stopped outside the door to check it when 2 polite young ladies from staff were walking by a d asked if everything was ok. i told them just checking messages and they said if i needed anything to please let them know.||||that was a first ! added to my great first impressions.||||i decided to go have a beer in the lounge.||||again like a movie set from years ago in the time when hotels like this were for the rich, famous or important people.||||another reviewer mentioned the hotel is old, which it is but the difference between this hotel and another hotel here is THIS PLACE IS CARED FOR AND IT SHOWS !||||Ordered a beer and since i was only person there i chatted with the Bartender Miss Feby. very polite sweet young lady and another young man also. was showing them some photos of my travels and home and next thing i knew it was like i was holding court. many of staff and gathered around and i was surrounded by new friends.||||some other guest had come and sat in the lounge and the waiter stopped talking and went right over to them and when Miss Feby got the order she aslo stopped talking and made the order. Just as it should be.||||then another young lady walked out and started talking and introduced here self as from food and beverage sales.||Miss Marzsa Noer Larasati. ||||as much as i hated to leave she brought me up and showed me ||the skybar. i had no idea it existed. we talked anout many|| things and you could see in the way she carried herself and spoke she was a professional in her job.||||she promotes events for the hotel and she gave me her business card and explained her job. she makes sure everything in restaurant and bars is perfect for the guest.||||they have many different events and she shared her whatsapp with me and the phots show this is not just a nice hotel but a fun place to be for all ages in Balikpapan. ||||sadly i had a dinner engagement out with friends a d had to excuse myself. very hard to leave this young lady. her attitude about her job and life was amazing. she will have not just a great career but great life also.||the next morning I had a 6:45 AM flight and my ride was supposed to pick me up at 4:30 but never showed and the guy who ran my tour was constantly checking with me to see if his driver arrived and i was pacing back and forth and the staff asked if i needed help and when i explained my predicament they got their phones out and got me a grab car to airport a d when it arrived they grabbed my bags and put them in the car for me. ||||thanks guys for your help. made flight thanks to you !||||||i urge all of you to talk with the staff when you go to different places. everyone has a story to tell and is happy to share it all around the world. you learn thing not only about the place you are staying but places in towns you do not know about as well as making new friends and to me thats why i always enjoy...

I have been all around the area and found this the best place to stay. It proved to be a great base for everything I needed and wanted to do in Balikpapan and around it. I liked that it is strategically perched on the hill overlooking the city and the strait, and that it is at the crossroads with easy access to the sights in all the directions. In my opinion, those hotels nearby, even the newer ones, are not as spacious and definitely not as charming as this classy and stylish Gran Senyiur. I was impressed with hotel's amenities and facilities that any business or tourism traveler may need. The WiFi worked great in the room and everywhere around the hotel. Everything is very accessible and comfortable: the gym, the pool, the spa, the restaurants, the bars. The breakfast is diverse and delicious, just wish I left more space for the yummy local deserts served there. I had some lunches and other meals at the hotel and they were memorably tasty. No real surprise, but everyone, from the front desk to the manager, was genuinely welcoming and helpful. There are nice seafood restraints nearby, by the shoreline, but I am happy I went to the nightly gig at the hotel by LasMorado band, the four super-talented and friendly musicians, in the Sky Bar upstairs, which is also a great place to catch a fantastically refreshing breeze and enjoy breathtaking views, with a choice of drink and food. Thank you Gran Senyiur. I will plan to stay here again on my next visit to...

This hotel fully deserves its 5-star rating, primarily due to its exceptional staff who deliver world-class service that rivals top hotels globally. Despite being an older property, the outstanding service quality elevates the entire experience.

The staff's performance stands out as truly remarkable, demonstrating a level of hospitality that exceeds expectations even for experienced luxury travelers. Their attention to detail and dedication to guest satisfaction sets a benchmark for service excellence.

While the building shows some age and could benefit from maintenance updates, the core elements of a premium hotel experience are excellently executed. The comfortable beds ensure quality rest, while the breakfast offering maintains high standards.

The value for money is particularly noteworthy, delivering a level of service and comfort that justifies the price point. The combination of exceptional staff, comfortable accommodations, and quality dining creates a thoroughly satisfying stay.

This property proves that outstanding service can overcome minor physical imperfections, demonstrating how passionate, professional staff can create a 5-star experience even in an aging facility. Special thanks to the team for their world-class hospitality.

For travelers seeking genuine hospitality excellence at reasonable rates, Gran Senyiur Hotel delivers an experience that competes with global luxury standards, particularly in terms of service...