RedDoorz Plus @ Hotel Alden Makassar — Hotel in Makassar

What a nightmare this place was. l arrived and was told l had no reservation?? l have all the emails from Expedia showing l have a booking and paid.||l tried to call Expedia for help to sort out this mess but all l got from the Indonesian and Australian customer service line was "sorry we are busy try again later". l had to pay again cash because they eftpos machine was not working.||l sent Expedia 3 emails asking for help to sort out the mess and 1 week later l have still not heard from them. When l rang them when l got home l was told that yes l had a booking and yes l had paid. They then tried to ring the hotel and the hotel said we do not speak English, WHAT everyone could speak English when l stayed there? now no one can speak English and confirm that l paid twice for the room. Expedias solution refund me the money l paid them so l am out of pocket almost double what l paid. SHAME on expedia for treating its customers this way.||PLEASE also note that l was in 2 different rooms and neither room looked like any of the pictures shown here. The first room the AC did not work and there was no hot water and the bathroom was disgusting. The rooms are old not new like the photos. Also English channels do not work as they cater for Indonesians because when l complained i was told this. The second room was larger but the bathroom again was old and dirty and the water tap in the basin ran all night. The sheet had a big black stain in the middle of it looked a bit like a ink stain but who knows. All towels and sheets are old and yellow/grey. There are cigarette burn marks in the side tables.||Also you must be aware that there is a mosque next door and you get the loud speaker at prayer times. This can anoying if you need to sleep...

Be very careful if staying here as they charged me 3 times for the room. l paid and booked via expedia and they claimed that they never had the booking so l had to pay again. l paid via credit card and they then said machine is not working so l had to pay cash. Once l returned home l found that they did indeed charge me on my card. Expedia try to contact them but no one spoke English??? strange they all spoke excellent English when they wanted my money. As l did not get any proof l paid cash (because l was told the eftpos machine was not working) l recommend you keep proof of any payment made to this hotel. Although l did have proof l had paid via Expedia they still claimed they never got any money. ||||Best suggestion stay somewhere else and save...

Hotel ini memiliki lokasi yang strategis, berada di salah satu kawasan pusat bisnis di Makassar yaitu tidak jauh dari Jalan Sudirman dan Jalan Sam Ratulangi, tepatnya di Jalan Lasinrang yang terkenal dengan pusat jajanan oleh-oleh khas Makassar yaitu Jalangkote. Lokasi hotel juga tidak jauh dari masjid, hanya berjalan kurang dari 1 menit dari hotel.|Hotel dapat dipesan langsung melalui aplikasi pemesanan hotel dengan nama Hotel Alden atau juga dengan RedDoorz Premium near Monumen Mandala.|Kondisi fisik hotel dari luar tergolong baru, tapi berbanding terbalik dengan kondisi interiornya. Suasana lobby masih lebih baik dibandingkan ketika sudah mulai memasuki kamar. Suasana pengap sepanjang jalan dan untuk kondisi kamar cukup baik untuk hotel dengan harga bandrol seperti ini. Namun sayang, kondisi toilet yang membuat tamu kurang nyaman, handuk yang diberikan dalam keadaan robek dan juga terdapat nyamuk di toilet dan kamar.|Proses check in tergolong cepat dan dikenakan deposit Rp 50.000,- pada saat menginap. Pelayanan cukup baik dan secara keseluruhan sepadan dengan harga rate per malam mulai dari 100 ribuan Rupiah dan sebagai referensi, pada kesempatan menginap di hotel ini harga yang didapatkan di salah satu aplikasi pemesanan hotel yaitu Rp 87.609,-...