Maddu Suites, Sebatu Tegallalang — Hotel in Pulau Bali

My stay at Maddu Suites was an absolute nightmare. From day one, the room was completely unhygienic: There were insects everywhere, including a large swarm of ants in the bathroom, cleaning up dead bugs — yes, ants were doing the cleaning. There were also spiders and spider webs in several parts of the room.

The place was impossible to sleep in, and I genuinely feared for our health. After adressing the situation, they cleaned the room but nothing changed, I even found brown, orange and red stains on my towels — utterly disgusting. The reception was not available 24/7, which meant I couldn’t get help when needed, not even to report the filth or order breakfast. Communication was equally terrible: management responded days late, if at all.

When I complained, the first manager admitted the situation was unacceptable and said I would get a refund for one night. I made it clear that wasn’t enough given the severity of the issues, and she promised to follow up after talking tot he owner. She never did. Nothing. No message, no solution — just silence. Days later, another manager suddenly offered a “free taxi or massage” — a laughable and insulting response to serious health and safety problems. She also promised I could speak to the owner and would share his number, only to later ignore me and say it wasn't possible. To make matters worse, they claimed I had already been refunded for the first night — a complete lie. I never received a cent.

After days of escalating issues and no real solution, the second manager finally told me that regardless of the situation, they operate under a strict non-refundable policy. That was the last straw. Out of self-respect and concern for our health and safety, we decided to check out two days early. This was by far the worst accommodation experience I’ve ever had. Misleading, unhygienic, unprofessional, and completely indifferent to guest welfare. I strongly advise others to stay far away...

The suite was aesthetically appealing. It was definitely a wow factor as it's your own private villa. But it definitely isn't a 4.9 star villa. While I do understand that we are in the heart of a rice field and you should expect alot of insects. I do however feel that they could have done a better job with the actual room suite. In considering to have some sort of insect repellents provided for guests (we bought our own)

-As the room had alot of spider webs on the celling, aircon etc. -The main door had a gap inbetween the wood which could allow insects to get in. -As well as the sliding door had large gaps under the door and inbetween which allowed insects to enter the room. The door didn't close fully either. The pool(private pool) was not very clean as it still had alot of algea on the sides and base of the floor pool was not cleaned. They also didn't have a wide variety for breakfast The shower was one of the worst. I think they need to really consider on trying to solve that as there is never a point in the water where it would be just right to have a shower. It's either too cold or too hot.

Maddu Suites for been rated 4.9 star, I personally think there is alot for them to consider when having guests. Please note as this is my personal experience and not everyone would feel the same or have the same expectations as my husband and I had for this place. Cleanliness is also something they need to consider.

However do give them a try as people do change and I'm pretty sure they would upgrade themselves...

We stayed at Maddu Suites in Sebatu, Tegalalang, and absolutely loved our experience. The room was spacious, clean, and had everything we needed. The property is nestled right in the rice fields, which made for a peaceful and authentic Balinese stay. At night and in the early morning, we could hear the sounds of nature—crickets and birds—which created such a calming atmosphere.

One of the highlights was the private pool and the shaded outdoor dining area in our private garden—it was the perfect place to relax after a day of exploring. While the breakfast wasn’t very varied, the food was tasty and we had no stomach issues during our stay.

We read the reviews before booking and saw that some guests had complaints, but in our opinion, it’s important to have the right expectations when choosing accommodation in the middle of a rice field. This is not a five-star Hilton resort, but rather a charming, quiet, and natural retreat—and it delivered exactly what we hoped for.

Our room was secure (we had a proper key), and while towels weren’t changed daily—they were replaced after three days during our 4-night stay—this didn’t bother us at all.

This is not a sponsored review, and we were not asked to leave it. We simply want to share our positive experience because we believe Maddu Suites is a wonderful escape from the hustle and bustle of Ubud, run by warm and kind people who genuinely care about making your stay enjoyable.

We’ll...